Brenda Cardona
DALLAS
Summary
Results-driven Director of Housekeeping with expertise in team leadership, OSHA compliance, and quality assurance. Proven ability to enhance resident satisfaction and streamline operations through effective training and supervision.
Overview
8
8
years of professional experience
Work History
Director of Housekeeping
Discovery Management Group
DALLAS
09.2024 - Current
- Managed daily operations of housekeeping department to ensure hospitality in a healthcare environment
- Led and motivated housekeeping team to achieve high cleaning standards and exceed guest expectations.
- Coordinated with departments to uphold cleanliness standards, enhancing guest satisfaction.
- Conducted regular inspections to ensure cleanliness, safety compliance, and overall facility appearance.
- Organized employee training programs related to health and safety practices and hotel policies and procedures.
- Oversee new hires and ongoing staff development in cleaning techniques
- Prepare Schedules, projects and coordinate laundry service and address any guest or client concerns.
- Prepared weekly report for executive director.
Housekeeping Manager
Five Star Senior Living
DALLAS
03.2020 - 09.2024
- Plan, organize, develop and lead the overall housekeeping/laundry operations
- ·Ensure all general housekeeping tasks in all full service, assisted living resident suites, public areas and support areas meet and/or exceed quality standards.
- Ensures equipment is maintained in a clean, sanitary condition and operates per manufacturer’s standards.
- Demonstrated leadership skills and actively participate in all fire and safety drills, in-service meetings and department programs.
- Understand, manage the department budget to include labor and other expenses and its impact on the community’s bottom line..
- Processes and submits monthly expenses and budget data timely.
- Develops a working knowledge of state regulations and ensures compliance through supervising and coaching team members.
- Review timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
- Meet with new residents and family members to discuss housekeeping scheduling preferences and available services.
- Maintains all housekeeping and cleaning equipment and materials needed to perform work in a clean and orderly condition.
- Inspects and makes ready all apartments prior to occupancy by residents.
- Responsible for interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees
Housekeeping Supervisor
First Services Residential
DALLAS
11.2018 - 01.2020
- Supervised housekeeping personnel, enhancing service quality and team performance through targeted support.
- Conducted regular inspections of guest rooms, hallways, lobbies, restrooms, elevators, stairwells, and laundry facilities.
- Established proactive management style, improving workflow and increasing room turnover efficiency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Coordinated with high-rise condominium departments, streamlining operations for improved guest satisfaction.
- Maintained accurate records of room assignments, guest requests, and occupancy status.
Skills
- Housekeeping Operations,
- Executive Management,
- Team Leadership,
- Staff Recruitment & Training,
- Employee Coaching & Performance
- Management, Scheduling & Labor Management
- Inventory and Supply Management
- OSHA & Safety Compliance, Quality Assurance
- Resident & Customer Satisfaction, Vendor Management, Conflict Resolution and Inspections
Timeline
Director of Housekeeping
Discovery Management Group
09.2024 - Current
Housekeeping Manager
Five Star Senior Living
03.2020 - 09.2024
Housekeeping Supervisor
First Services Residential
11.2018 - 01.2020