Brenda Carlson
Plano,- State -TX
Summary
Dynamic and goal-oriented professional with a strong background in customer service at Lowe's. Proven ability to enhance customer experiences through active listening and problem-solving skills. Recognized for reliability and teamwork, consistently delivering positive outcomes while managing complex scheduling and cash register operations.
Overview
6
6
years of professional experience
Work History
Sales Associate
Lowe's
05.2021 - Current
Assisted customers with working with self-checkout machines. This included inputting their military and other discounts. Solving problems with the machines themselves. Greeting and thanking customers for shopping with us. Giving them a positive shopping experience by being friendly and professional.
Receptionist
H&R Block
01.2021 - 04.2021
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted visitors and clients, ensuring a welcoming atmosphere and professional representation.
- Scheduled appointments and maintained calendars for multiple staff members accurately.
- Maintained tax files at rest, and received payment for services rendered.
Receptionist
H&R Block
01.2020 - 04.2020
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted visitors and clients, ensuring a welcoming atmosphere and professional representation.
- Scheduled appointments and maintained calendars for multiple staff members accurately.
- Maintained tax files at rest, and received payment for services rendered.
Education
Associate of Applied Science - Accounting
Gogebic Community College
Ironwood, MIAssociate of Science - Information Technology
My Computer Career
Columbus, OH01-2026
Skills
- Customer service
- Collaborative teamwork
- Prioritization and scheduling
- Problem-solving skills
- Active listening
- Strong interpersonal skills
- Consistently reliable
- Goal oriented
- Outgoing personality
- Cash register operation
- Problem-solving
Accomplishments
I have earned the Pathways badges available from My Computer Career's IT course. It enhanced my people skills.
Timeline
Sales Associate
Lowe's
05.2021 - Current
Receptionist
H&R Block
01.2021 - 04.2021
Receptionist
H&R Block
01.2020 - 04.2020
Associate of Applied Science - Accounting
Gogebic Community College
Associate of Science - Information Technology
My Computer Career