Brenda Carrera
San Antonio,TX
Summary
Experienced healthcare administrative professional with extensive experience in patient access, referral coordination, scheduling, registration, insurance verification, and team leadership. Skilled at coordinating with physicians, advanced practice providers, nurses, patients, and coworkers to ensure accurate and timely access to care. Known for strong organization, multitasking, communication, customer service, and the ability to manage high-volume responsibilities with professionalism and attention to detail.
Overview
32
32
years of professional experience
Work History
Scheduler
UT Health San Antonio
San Antonio, TX
12.2025 - Current
- Schedule provider review of referrals for multiple physicians and advanced practice providers while coordinating appointment availability and next steps.
- Managed last-minute cancellations and rescheduling needs, maintaining patient access and reducing scheduling disruptions.
- Coordinated internal and external patient referrals, ensuring timely receipt and routing of required documentation for provider review.
- Reviewed referrals for completeness, identified missing documentation, and contacted referring offices to obtain required information.
- Communicate with physicians, APPs, nurses, coworkers, patients, and call-center staff regarding referrals, encounters, scheduling needs, and follow-up.
- Prepare and send referral-related emails with appropriate documentation when provider-specific folders or workflows require additional coordination.
- Respond to patient and call-center inquiries, providing timely information and directing questions to the appropriate clinical or administrative team.
Admissions Team Lead
St Luke's Baptist Hospital
San Antonio, TX
01.2012 - 10.2025
- Registered patients and verified insurance information to enhance patient access processes.
- Communicate effectively with physicians and nursing teams to resolve scheduling, registration, and patient-access issues.
- Scanned and organized patient documentation to ensure accurate and timely record management.
- Communicated with physicians and nursing teams to resolve scheduling and registration issues, improving patient access.
Birth Registry
St Luke’s Baptist Hospital
San Antonio, Tx
01.2007 - 01.2012
- Verified patient information, ensuring accuracy of birth-registration documentation.
- Managed birth certificate processes, coordinating documentation with nursing staff to streamline operations.
- Communicated with clinical teams to resolve registration and documentation questions, enhancing overall efficiency.
Patient Access
01.1995 - 01.2007
- Managed physician suspension reports and maintained accurate access-related records.
- Performed insurance verification and patient registration with attention to accuracy and confidentiality.
- Provided customer service and administrative support in a high-volume healthcare environment.
Education
Diploma -
Fox Tech High School
San Antonio, TexasSkills
- Patient Access & Registration
- Referral Coordination
- Appointment Scheduling
- Insurance Verification
- Provider & Nursing Communication
- Patient & Customer Service
- Staff Training & Support
- Administrative Coordination
- Documentation Management
- Multitasking & Prioritization
- Email & Telephone Communication
- Spanish Speaking
Timeline
Scheduler
UT Health San Antonio
12.2025 - Current
Admissions Team Lead
St Luke's Baptist Hospital
01.2012 - 10.2025
Birth Registry
St Luke’s Baptist Hospital
01.2007 - 01.2012
Patient Access
01.1995 - 01.2007
Diploma -
Fox Tech High School