JALEYAH HUBBARD
Baltimore,MD
Summary
Detail-oriented healthcare administrative professional with expertise in patient access, registration, and insurance verification within high-volume settings. Committed to maintaining accurate records and ensuring compliance with HIPAA, while delivering patient-centered service and effective communication across interdisciplinary teams.
Overview
6
6
years of professional experience
Work History
Access Specialist I
MEDSTAR HEALTH
Baltimore, MD
09.2025 - Current
- Provide day-to-day Patient Access support in a high-volume healthcare environment while contributing to departmental goals, quality standards, patient service expectations, and organizational policies.
- Register patients and obtain accurate demographic, insurance, and financial information, ensuring information is entered correctly into electronic systems for registration, billing, scheduling, and patient tracking.
- Verify insurance eligibility and coverage using electronic verification systems and identify appropriate insurance information and requirements for services.
- Supported insurance authorization and referral processes, completing follow-up to facilitate timely patient access and services.
- Performed patient registration and admissions functions, ensuring accurate completion of required documentation, forms, questionnaires, and regulatory requirements.
- Supported ABN and Medicare processes, completing required documentation and communicating financial or regulatory requirements to patients as needed.
- Assisted patients and families with inquiries regarding registration, insurance, financial requirements, appointments, and access to services while maintaining professionalism and confidentiality.
- Utilize multiple healthcare and patient access systems, including Cerner, IDX, TeleTracking, SMS, Amnion, and Med Connect, to maintain accurate patient records and support departmental operations.
- Perform electronic scanning and document management while maintaining a high level of accuracy and ensuring records are properly associated with patient accounts.
- Maintained accurate documentation of patient interactions and services provided to uphold compliance standards and protect confidential patient information throughout registration, scheduling, verification, and administrative processes.
- Schedule appointments for 40+ physicians across multiple specialties, including Wound Care, Podiatry, Plastic Surgery, and Pain Management.
- Serve as a liaison between patients, physicians, clinical departments, and administrative teams to coordinate information and resolve access-related concerns.
- Provide service recovery and patient support, documenting concerns appropriately and escalating issues to the appropriate department or patient advocacy resources.
- Participate in departmental initiatives and support quality and process improvement efforts designed to improve patient experience and operational efficiency.
Personal Shopper
WALMART
Arbutus, MD
10.2020 - 03.2025
- Processed customer orders accurately, selecting and organizing items to meet established standards and enhance customer satisfaction.
- Provided customer-focused service in a high-volume environment while managing multiple priorities and time-sensitive requests.
- Communicated professionally with customers and coworkers to resolve issues and provide timely service.
- Maintained high accuracy and attention to detail, contributing to team productivity while working independently and collaboratively.
- Adapted to changing operational needs, supporting store objectives and ensuring seamless service during peak periods.
Patient Service Coordinator
FHCB HEALTH SYSTEM
Baltimore, MD
02.2023 - 09.2024
- Scheduled and coordinated patient appointments, maintaining precise records to improve patient flow and service delivery.
- Executed patient registration, collecting accurate demographic and financial information to enhance patient intake process.
- Verified insurance coverage and eligibility, assisting with authorization and referral processes.
- Communicated with patients, families, providers, and insurance representatives to resolve inquiries efficiently.
- Delivered professional customer service in a dynamic healthcare environment while managing multiple priorities.
- Supported billing functions by addressing payment inquiries and coding laboratory accounts, streamlining revenue cycle operations.
- Maintained confidentiality, adhering to HIPAA and organizational policies regarding protected health information.
- Assisted with front-office operations, including records management and various administrative tasks.
Education
Bachelor of Science - Health Science
COPPIN STATE UNIVERSITY
Baltimore, MDSkills
- Patient Access & Registration
- Patient registration
- Appointment scheduling
- Insurance Verification & Eligibility
- Referral follow-up
- Medicare & Insurance Requirements
- ABN & MSPQ Processes
- Patient Financial Services
- Electronic Health Records
- Cerner IDX TeleTracking Med Connect SMS Amnion Electronic Verification Systems Electronic Document Imaging Microsoft Office
- Data collection
- Data Integrity Management
- Quality & Process Improvement
- Cross-Department Collaboration
- Interdepartmental Coordination
- Patient & Family Relations
- Service Recovery & Patient Advocacy
- Patient Experience Enhancement
- HIPAA & Red Flag Rules
- HIPAA and confidentiality
- Patient-centered communication
- Insurance verification
- Patient admissions tracking
Personal Information
Title: Patient Access Specialist | Healthcare Administration | Patient Experience
Timeline
Access Specialist I
MEDSTAR HEALTH
09.2025 - Current
Patient Service Coordinator
FHCB HEALTH SYSTEM
02.2023 - 09.2024
Personal Shopper
WALMART
10.2020 - 03.2025
Bachelor of Science - Health Science
COPPIN STATE UNIVERSITY