Brenda Carrillo
Tomball,TX
Summary
Results-driven professional with a strong background at Allied Stone, specializing in client relations and data accuracy. Proven expertise in critical thinking and prioritization, leading to significant improvements in operational efficiency. Highly organized with advanced proficiency in Microsoft Office, ensuring thorough account reconciliation and exceptional client satisfaction. Passionate about leveraging skills to drive continued success in future roles.
Overview
10
10
years of professional experience
Work History
Administrative Assistant/Customer Service Representative
Law Office of Bryan Fagan
Houston, TX
08.2024 - 01.2025
- Facilitated communication between different departments within the organization.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Scheduled meetings between clients and internal staff members.
- Creating profiles on Clio and assisting with case assignments.
- Utilizing Google Drive, Google Calendar and other Google related tools
Estimator/Coordinator
Allied Stone
Houston, TX
09.2021 - 11.2023
- Entering account data from source documents
- Modifying and revising takeoffs through excel with templates and data from builders
- Communicating with clients and builders about home building process
- Working with multiple builders on tight deadlines by creating and sorting jobs by production and install date
- Comfortable working independently with minimal supervision
- Develops quantity takeoffs from blueprints and drawings using computer-aided design systems or manual calculations.
- Coordinates with purchasing staff to ensure timely procurement of materials necessary for successful completion of projects.
Accounts Receivable Clerk
Allied Stone
Houston, TX
05.2019 - 09.2021
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Communicated regularly with vendors regarding invoice processing status updates.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Reached out to vendors and customers to resolve account problems.
Retail Sales Representative
MarketSource
Houston, TX
12.2017 - 05.2019
- Greeted customers, identified their needs and provided product information.
- Assisted customers with selecting merchandise based on their individual requirements.
- Provided customer service by answering product related questions in a timely manner.
- Attended weekly team meetings to discuss sales goals and strategies.
- Resolved customer complaints in a professional manner.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed returns, exchanges and refunds as per company policies.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Conducted price comparisons between competitors for certain products.
Certified Medical Assistant
TMC Physicians
Houston, TX
07.2015 - 12.2017
- Assisted physicians with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Education
High School Diploma -
Jersey Village High School
Houston, TX05-2015
Some College (No Degree) -
Lone Star College - University Park
Houston, TXSkills
- Proficiency in Microsoft Office applications
- Client Relations
- Data Entry Accuracy
- Calendar Management
- Critical Thinking Skills
- Effective Prioritization
- Account reconciliation
- Strong Organizational Skills
Timeline
Administrative Assistant/Customer Service Representative
Law Office of Bryan Fagan
08.2024 - 01.2025
Estimator/Coordinator
Allied Stone
09.2021 - 11.2023
Accounts Receivable Clerk
Allied Stone
05.2019 - 09.2021
Retail Sales Representative
MarketSource
12.2017 - 05.2019
Certified Medical Assistant
TMC Physicians
07.2015 - 12.2017
High School Diploma -
Jersey Village High School
Some College (No Degree) -
Lone Star College - University Park