Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brenda Carrillo

Jackson,WY

Summary

Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills, with a proven track record of building client rapport.

Overview

5
5
years of professional experience

Work History

Floor Manager

Persephone Bakery
Jakcson, WY
07.2023 - Current
  • Managed inventory levels to maintain product availability and reduce waste.
  • Handled customer inquiries and resolved issues promptly to enhance service quality.
  • Monitored cleanliness and organization of the floor for optimal presentation.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Maintained a safe, clean and organized floor environment.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Analyzed customer feedback data to identify areas of improvement in service quality.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Supervised daily operations to ensure smooth workflow and customer satisfaction.

Barista Starbucks

Target
Jackson, Wyoming
03.2023 - 07.2023
  • Prepared and served coffee beverages according to customer preferences.
  • Maintained cleanliness and organization of the coffee station and dining area.
  • Assisted customers with product selections and answered their inquiries.
  • Operated espresso machines and other equipment to ensure beverage quality.
  • Handled cash transactions accurately at the register during busy shifts.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Customer Service Representative

Target
Jackson, Wyoming
03.2022 - 07.2023
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Processed orders and handled returns while ensuring compliance with company policies.
  • Handled escalated complaints by employing active listening and problem-solving techniques.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Baker and Pastry

Persephone Bakery
Jackson, Wyoming
12.2020 - 08.2021
  • Collaborated with team members to maintain a clean workspace.
  • Followed recipes precisely to ensure consistent product quality.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Followed food safety guidelines while preparing all food items.
  • Packaged finished products into boxes or containers for delivery or sale in store.

Education

Associate of Applied Business - Business Management

Central Wyoming College
Jackson, WY
10-2026

High School Diploma -

Jackson Hole High School
06-2022

Skills

  • Customer service
  • Inventory management
  • Team collaboration
  • Effective communication
  • Problem resolution
  • Time management
  • Food safety compliance
  • Floor management
  • Bilingual communication

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Floor Manager

Persephone Bakery
07.2023 - Current

Barista Starbucks

Target
03.2023 - 07.2023

Customer Service Representative

Target
03.2022 - 07.2023

Baker and Pastry

Persephone Bakery
12.2020 - 08.2021

Associate of Applied Business - Business Management

Central Wyoming College

High School Diploma -

Jackson Hole High School

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