Brenda Carro
Miami,FL
Summary
Hardworking and friendly hospitality worker with over 6 years of experience in the customer service industry. Proven ability to establish and maintain excellent communication and rapport with clients by being friendly and engaging. Committed and passionate about providing excellent customer service and facilitating guest satisfaction.
Overview
7
7
years of professional experience
Work History
Consumer Engagement Team Ambassador
Monster Energy
01.2024 - Current
- Actively generate trial of Monster Energy drinks through guerilla sampling
- Enhance brand recognition by executing promotional events and engaging customers with product demonstrations
- Approach people and interact in natural conversation with goal of developing brand loyalty
- Communicate product information with confidence and educate consumers about company
Receptionist
Miami Children's Museum
09.2022 - 03.2024
- Greeted customers in a professional and friendly manner, resulting in increased customer satisfaction
- Sold admissions and memberships to guests for the museum
- Performed clerical work such as taking incoming calls from patrons and forwarding calls to appropriate departments
Lead Hostess
Palat Restaurant
09.2021 - 09.2022
- Enhanced guest experience by efficiently managing reservations and seating arrangements, taking initiative whenever needed
- Monitored restaurant activity to determine seating and dining flow
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner
Server
Thatch Restaurant
01.2021 - 01.2022
- Promoted from host to server after demonstrating the ability to quickly develop rapport with dine-in guests
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
Crew Member
Trader Joe's
08.2020 - 09.2021
- Responded to customer needs, providing product information, aisle locations, back stock checks, and price verifications for approximately 70 customers daily
- Organized back stock areas, preparing products for stocking shelves, and rotating them through by date
- Scanned, bagged, and loaded purchases; process cash, check, and credit card transactions
Front Desk Agent
Hilton Garden Inn Miami Airport West
08.2019 - 03.2020
- Assisted with the preparation of daily reports and maintained accurate records of customer stays
- Handled cash and credit card transactions in accordance with company policies and procedures
- Processed customer check-ins, check-outs, and other transactions accurately and efficiently
Server
Carrabba's Italian Grill
06.2018 - 06.2019
- Welcomed guests in a warm and friendly manner
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Presented menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
Education
Florida International University
High School Diploma -
Doral Academy Charter High School
06.2018
Skills
- Customer Service
- Brand Ambassador Experience
- Bilingual (English - Spanish)
- Verbal and Written Communication
- Data Entry
- POS Systems
Timeline
Consumer Engagement Team Ambassador
Monster Energy
01.2024 - Current
Receptionist
Miami Children's Museum
09.2022 - 03.2024
Lead Hostess
Palat Restaurant
09.2021 - 09.2022
Server
Thatch Restaurant
01.2021 - 01.2022
Crew Member
Trader Joe's
08.2020 - 09.2021
Front Desk Agent
Hilton Garden Inn Miami Airport West
08.2019 - 03.2020
Server
Carrabba's Italian Grill
06.2018 - 06.2019
High School Diploma -
Doral Academy Charter High School
Florida International University
Similar Profiles
Ryan BooneRyan Boone
Consumer Engagement Ambassador at Monster EnergyConsumer Engagement Ambassador at Monster Energy
Mark GradyMark Grady
SR. Manager, National Marketing & Brand Management at Monster EnergySR. Manager, National Marketing & Brand Management at Monster Energy
Estefania ArandiaEstefania Arandia
Filed Sales Representative at Monster EnergyFiled Sales Representative at Monster Energy