Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Carro

Miami,FL

Summary

Hardworking and friendly hospitality worker with over 6 years of experience in the customer service industry. Proven ability to establish and maintain excellent communication and rapport with clients by being friendly and engaging. Committed and passionate about providing excellent customer service and facilitating guest satisfaction.

Overview

7
7
years of professional experience

Work History

Consumer Engagement Team Ambassador

Monster Energy
01.2024 - Current
  • Actively generate trial of Monster Energy drinks through guerilla sampling
  • Enhance brand recognition by executing promotional events and engaging customers with product demonstrations
  • Approach people and interact in natural conversation with goal of developing brand loyalty
  • Communicate product information with confidence and educate consumers about company

Receptionist

Miami Children's Museum
09.2022 - 03.2024
  • Greeted customers in a professional and friendly manner, resulting in increased customer satisfaction
  • Sold admissions and memberships to guests for the museum
  • Performed clerical work such as taking incoming calls from patrons and forwarding calls to appropriate departments

Lead Hostess

Palat Restaurant
09.2021 - 09.2022
  • Enhanced guest experience by efficiently managing reservations and seating arrangements, taking initiative whenever needed
  • Monitored restaurant activity to determine seating and dining flow
  • Responded to guest inquiries and requests in a timely, friendly, and efficient manner

Server

Thatch Restaurant
01.2021 - 01.2022
  • Promoted from host to server after demonstrating the ability to quickly develop rapport with dine-in guests
  • Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment

Crew Member

Trader Joe's
08.2020 - 09.2021
  • Responded to customer needs, providing product information, aisle locations, back stock checks, and price verifications for approximately 70 customers daily
  • Organized back stock areas, preparing products for stocking shelves, and rotating them through by date
  • Scanned, bagged, and loaded purchases; process cash, check, and credit card transactions

Front Desk Agent

Hilton Garden Inn Miami Airport West
08.2019 - 03.2020
  • Assisted with the preparation of daily reports and maintained accurate records of customer stays
  • Handled cash and credit card transactions in accordance with company policies and procedures
  • Processed customer check-ins, check-outs, and other transactions accurately and efficiently

Server

Carrabba's Italian Grill
06.2018 - 06.2019
  • Welcomed guests in a warm and friendly manner
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Presented menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials


Education

Florida International University

High School Diploma -

Doral Academy Charter High School
06.2018

Skills

  • Customer Service
  • Brand Ambassador Experience
  • Bilingual (English - Spanish)
  • Verbal and Written Communication
  • Data Entry
  • POS Systems

Timeline

Consumer Engagement Team Ambassador

Monster Energy
01.2024 - Current

Receptionist

Miami Children's Museum
09.2022 - 03.2024

Lead Hostess

Palat Restaurant
09.2021 - 09.2022

Server

Thatch Restaurant
01.2021 - 01.2022

Crew Member

Trader Joe's
08.2020 - 09.2021

Front Desk Agent

Hilton Garden Inn Miami Airport West
08.2019 - 03.2020

Server

Carrabba's Italian Grill
06.2018 - 06.2019

High School Diploma -

Doral Academy Charter High School

Florida International University

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Brenda Carro