Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Carro

Miami

Summary

Hardworking and friendly hospitality worker with over 6 years of experience in the service industry. Known for building strong rapport with guests through friendly, attentive service and clear communication. Committed and passionate about providing excellent customer service and facilitating guest satisfaction.

Overview

5
5
years of professional experience

Work History

Consumer Engagement Team Ambassador

Monster Energy
01.2024 - Current
  • Actively generate trial of Monster Energy drinks through guerilla sampling
  • Enhance brand recognition by executing promotional events and engaging customers with product demonstrations

Hostess

American Beauty Steakhouse
08.2024 - 02.2025
  • Provided prompt, friendly, and efficient table service in a fast-paced, high-volume restaurant environment.
  • Accurately took and entered customer orders using POS systems, ensuring food and beverage orders met guest expectations.
  • Maintained cleanliness and organization of dining areas while supporting team members to deliver seamless customer experiences.

Receptionist

Miami Children's Museum
09.2022 - 03.2024
  • Greeted customers professionally, enhancing overall satisfaction levels.
  • Achieved multiple awards for highest membership sales
  • Executed clerical tasks, including handling incoming calls and directing them appropriately.

Lead Hostess

Palat Restaurant
09.2021 - 09.2022
  • Enhanced guest experience by efficiently managing reservations and seating arrangements, taking initiative whenever needed
  • Monitored restaurant activity to determine seating and dining flow
  • Responded to guest inquiries and requests in a timely, friendly, and efficient manner

Server

Thatch Restaurant
01.2021 - 01.2022
  • Promoted from host to server after demonstrating the ability to quickly develop rapport with dine-in guests
  • Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment

Crew Member

Trader Joe's
08.2020 - 09.2021
  • Responded to customer needs, providing product information, aisle locations, back stock checks, and price verifications
  • Organized back stock areas, preparing products for stocking shelves, and rotating them through by date
  • Scanned, bagged, and loaded purchases; process cash, check, and credit card transactions

Education

Florida International University

High School Diploma -

Doral Academy Charter High School
06.2018

Skills

  • Customer Service
  • POS Systems
  • Bilingual (English - Spanish)
  • Computer skills
  • Data Entry
  • Marketing

Timeline

Hostess

American Beauty Steakhouse
08.2024 - 02.2025

Consumer Engagement Team Ambassador

Monster Energy
01.2024 - Current

Receptionist

Miami Children's Museum
09.2022 - 03.2024

Lead Hostess

Palat Restaurant
09.2021 - 09.2022

Server

Thatch Restaurant
01.2021 - 01.2022

Crew Member

Trader Joe's
08.2020 - 09.2021

High School Diploma -

Doral Academy Charter High School

Florida International University

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Brenda Carro