Brenda Carter
Atlanta,GA
Summary
Professional, reliable and organized with a strong work ethic, experienced in delivering superior customer service and the abilitly to adapt to new environment. Proven ability to manage teams effectively while innovative solutions to enhancing client relationships. Proficient in POS systems, OpenTables and Microsoft Office (Word, Excel & Publisher.)
Overview
30
30
years of professional experience
Work History
Greeter
Fifth Group Restaurants
03.2024 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests
- Utilize OpenTable to manage reservations effciently and coordinate guest seating
- Seat guest strategically using rotation procedures to balance servers workload and maintain smooth service flow
- Collaborate with FOH & BOH
- Maintain a clean organized FOH work area to uphold a inviting atmosphere
- Answer calls and emails
- Take To Go orders by phone or in person & process payments
Catering & Kitchen Manager
PrettiPlates Catering & PrettiPlates Brunch Bar
09.2019 - 02.2024
- Managed a catering team to execute a successful event, small or large; 10ppl-2000ppl
- Created innovative cost efficient menus to meet the needs of all dietary requests
- Maintained and established positive strong relationships with key clients and also created marketing techniques to get new clients
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals
- Updated accounting system daily (QuickBooks)
Server
Grand Lux
09.2018 - 11.2023
- Relocated back to Atlanta, GA to assist in the opening of restaurant, also assisted in training new servers
- Worked with POS system to place orders and handle payments
- Performed opening and closing duties
- Delivered exceptional customer service by anticipating guest needs and promptly responding to guest questions and inquiries
- Developed rapport with reqular guests
- Increased sales with upselling techniques
Server
The Cheesecake Factory
03.2016 - 09.2018
Owner
Cleveland Style Deli
05.2009 - 12.2015
Customer Service Analyst
Ceridian, Inc
09.2006 - 03.2009
Customer Service Representative
ADP, Inc
04.2001 - 09.2006
Customer Service Representative
AT&T
02.1998 - 03.2001
Customer Service Agent
Delta Airlines
09.1995 - 03.1998
Education
No Degree -
Florida Institute of Technology
Melbourne, FLHigh School Diploma -
Shaw High School
Cleveland, OH05-1987
Skills
- Provides superior customer service
- Team Player also able to work alone
- Organized and dependable
- Welcoming demeanor
- Strong work ethic
- Effective Problem solving
- POS systems
- OpenTable
- Microsoft Office
Timeline
Greeter
Fifth Group Restaurants
03.2024 - Current
Catering & Kitchen Manager
PrettiPlates Catering & PrettiPlates Brunch Bar
09.2019 - 02.2024
Server
Grand Lux
09.2018 - 11.2023
Server
The Cheesecake Factory
03.2016 - 09.2018
Owner
Cleveland Style Deli
05.2009 - 12.2015
Customer Service Analyst
Ceridian, Inc
09.2006 - 03.2009
Customer Service Representative
ADP, Inc
04.2001 - 09.2006
Customer Service Representative
AT&T
02.1998 - 03.2001
Customer Service Agent
Delta Airlines
09.1995 - 03.1998
No Degree -
Florida Institute of Technology
High School Diploma -
Shaw High School
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