Brenda Carter
Carolina Beach,NC
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and implemented training programs that boosted employee morale. Skilled in operations management, achieving significant cost reductions while optimizing performance and maintaining high-quality service standards.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
Carolina Beach, NC
11.2003 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Hostess and Cashier
Periwinkle’s
Jupiter, FL
02.1996 - 05.2003
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
EA LANEY HIGH SCHOOL
Wilmington, NC06.1985
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Operations management
- Customer relationship management (CRM)
Certification
Serve Safe Certification
Serve Safe certification
Assure quality and safety of all food products
Timeline
Manager
McDonald's
11.2003 - Current
Hostess and Cashier
Periwinkle’s
02.1996 - 05.2003
High School Diploma -
EA LANEY HIGH SCHOOL