Brenda Castillo
Houston,TX
Summary
Bilingual banking and financial services professional with more than 15 years of experience in banking operations, customer service, cash management, fraud prevention, sales, and financial analysis. Proven ability to manage high-volume transactions, support operational excellence, analyze loan portfolios, and build strong customer relationships. Recognized for leadership, attention to detail, regulatory compliance, and delivering exceptional service in fast-paced environments.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Financial Analyst – Auto Loans
Capital One
Houston, TX
01.2021 - 08.2023
- Analyzed auto loan portfolios to identify lending trends, repayment behavior, and potential risks.
- Evaluated loan performance and supported strategies to improve portfolio profitability.
- Generated reports and analyzed financial data to support business and financing decisions.
- Collaborated with cross-functional teams to strengthen portfolio monitoring and risk management processes.
- Assisted in identifying opportunities to improve operational efficiency and reporting accuracy.
Lead Teller / Ambassador
Wells Fargo
Houston, TX
07.2015 - 04.2020
- Delivered exceptional customer service while accurately processing high-volume banking transactions.
- Assisted customers with account services, issue resolution, and product recommendations.
- Managed vault and ATM cash balances while maintaining strict compliance with banking procedures.
- Supported daily branch operations through teller coaching, scheduling assistance, and performance monitoring.
- Supervised teller line activities and provided guidance to team members.
- Conducted cash audits and ensured compliance with internal controls and operational standards.
- Helped build strong customer relationships that supported branch service and sales goals.
Bilingual Teller / Lead Teller
Wachovia Bank / Wells Fargo
Houston, TX
09.2007 - 05.2015
- Processed deposits, withdrawals, transfers, loan payments, and cashier’s checks with accuracy and professionalism.
- Balanced teller drawers and maintained compliance with cash-handling procedures.
- Provided bilingual customer support in English and Spanish to meet diverse customer needs.
- Identified sales opportunities and educated customers on banking products and services.
- Assisted with fraud detection by identifying suspicious account activity and following reporting procedures.
- Resolved customer concerns while maintaining compliance with banking regulations.
- Trained and coached tellers on customer service standards, operational procedures, and compliance requirements.
- Consistently met or exceeded branch sales and service goals.
Education
Coursework in Business Management - Business Management
University of Houston
Houston, Texas 08.2008 - 05.2011
Associate Degree - Business Administration And Management
Everest College
Arlington, TX 06.2005 - 05.2007
Business Marketing Program -
Nimitz High School
Irving, TX 08.2001 - 05.2005
Skills
- Bilingual: English & Spanish
- Financial Analysis & Risk Assessment
- Banking Operations
- Customer Service & Relationship Management
- Regulatory Compliance
- Fraud Detection & Prevention
- Vault & ATM Cash Management
- Sales & Cross-Selling
- Team Leadership & Coaching
- Cash Handling & Reconciliation
- Operational Efficiency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Strong Communication Skills
- Time Management & Organization
Timeline
Financial Analyst – Auto Loans
Capital One
01.2021 - 08.2023
Lead Teller / Ambassador
Wells Fargo
07.2015 - 04.2020
Coursework in Business Management - Business Management
University of Houston
08.2008 - 05.2011
Bilingual Teller / Lead Teller
Wachovia Bank / Wells Fargo
09.2007 - 05.2015
Associate Degree - Business Administration And Management
Everest College
06.2005 - 05.2007
Business Marketing Program -
Nimitz High School
08.2001 - 05.2005