Brenda Castro
Normal,USA
Summary
Compassionate Criminal Justice graduate with Cum Laude honors from Illinois State University. Background includes Clinical Data Entry & Billing, an immersive internship with Normal Police Department, and roles in retail and food handling. Strong collaborator who values teamwork and is dedicated to producing quality results and making a positive impact.
Overview
5
5
years of professional experience
Work History
Retail Associate
Lane Bryant
Normal, IL
04.2026 - Current
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Guided customers in product selection and size fitting to enhance shopping experience.
- Processed customer payments and managed cash register transactions for efficient checkout.
- Organized and maintained store visuals to create appealing merchandise displays.
- Restocked merchandise on sales floor according to inventory needs.
- Participated in store promotional events to boost engagement and sales.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Stocked and cleaned shelves while maintaining neat and orderly store.
Criminal Justice Internship
Normal Police Department
Normal, IL
01.2025 - 03.2025
- Monitored daily operations of criminal investigation unit, special operations unit, school resource officer unit, and patrol to understand processes and procedures.
- Engaged with the public during deployment to 911 calls and routine traffic stops to provide assistance and gather information.
- Patrolled neighborhoods during day and night shifts to deter crime and assist citizens.
- Developed skills in detecting body language and environmental analysis to enhance situational awareness.
Clinical Data Entry & Biller
Consultants And Cardiology & Electrophysiology
Evergreen Park, IL
06.2021 - 01.2024
- Collaborated with clinical staff to ensure correct coding of procedures.
- Entered patient charges to ensure timely billing.
- Completed data entry tasks accurately, ensuring timely processing of patient information.
- Partnered with various departments to gather documentation for claims processing.
- Extracted patient data from multiple medical platforms including Advocate Christ Hospital, Western Medicine Hospital, and OSF Healthcare.
- Data entered patient demographic including insurance.
- Prepared patient profiles and treatment data for follow-up and post-op appointments, facilitating effective physician consultations.
- Maintained confidentiality on all patient record data.
- Worked out of Practice Fusion, Epic, Ultralinq, and MDsuites.
Froster
Nothing Bundt Cakes
Oak Lawn, Illinois
10.2021 - 01.2022
- Decorated cakes with precision using various frosting techniques.
- Collaborated with team members to ensure timely cake preparation and delivery.
- Maintained corporate standards for timely fulfillment of in-store, pickup, and curbside orders.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reviewed expiration dates and removed expired items to uphold product quality.
- Combined ingredients by hand and with electric mixers to ensure consistency in baked goods.
- Wrapped items in plastic in preparation for display and to sell to customers.
Education
Bachelor's Degree - Criminal Justice
Illinois State University
Normal, IL05-2025
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH07-2023
High School Diploma -
Penn Foster High School
Scranton, PA03-2021
Skills
- Customer engagement
- Cash register operation
- Merchandise display
- Confidentiality compliance
- 50 wpm typing
- Recordkeeping
- Adaptability
- Adherence to HIPAA standards
- 10-Key Certification
- Billing and coding
- Conflict resolution
- Adaptability and flexibility
- Rapport development
- Database Uploading
- Rapport development
References
Wafa Karrain
Consultants in Cardiology & Electrophysiology
Practice Manager
(708) 415-0735
Wkarrain@incardiology.com
Hana Nar
Consultants in Cardiology & Electrophysiology
Practice Manager Assistant
(708) 926-4497
Narhana03@gmail.com
Isabel Ayala
Lane Bryant
Part Time Sales Lead
(224) 308-9585
iayalaa443@gmail.com
Joseph Miller
Chief of Palos Park Police Department
Father
(708) 217-9116
jmiller@palospark.org
Timeline
Retail Associate
Lane Bryant
04.2026 - Current
Criminal Justice Internship
Normal Police Department
01.2025 - 03.2025
Froster
Nothing Bundt Cakes
10.2021 - 01.2022
Clinical Data Entry & Biller
Consultants And Cardiology & Electrophysiology
06.2021 - 01.2024
Bachelor's Degree - Criminal Justice
Illinois State University
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
High School Diploma -
Penn Foster High School