Brenda Cavazos
Hidalgo
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated throughout the years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
16
16
years of professional experience
Work History
Dispatcher
FireEMS
07.2023 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
Adjuster
Kemper Insurance
11.2021 - 07.2023
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
- Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Collaborated with legal teams to represent the company in litigation cases, leading to favorable outcomes in complex claim disputes.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Developed comprehensive reports outlining investigation findings, settlement recommendations, and supporting evidence for use in both internal reviews and external negotiations.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
- Participated in ongoing professional development opportunities to maintain current knowledge of insurance laws, regulations, and best practices within the field of claims adjustment.
- Analyzed information gathered by investigations to report findings and recommendations.
Firefighter
Donna Fire Department
04.2021 - 11.2021
- Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
- Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
EMD Supervisor Communications
Hidalgo County EMS
01.2008 - 05.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Education
No Degree - Fire And Science
South Texas College
Mcallen, TX09.2016
No Degree - Emergency Medical Technology
South Texas College
Mcallen, TX09.2016
High School Diploma -
Edcouch-Elsa High School
Edcouch, TX05.2000
Skills
- Continuous learning
- Claims investigation expertise
- Organizational skills
- Self-motivation
- Critical thinking
- Time management abilities
- Active listening
- Empathy and compassion
- Problem-solving aptitude
- Conflict resolution
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Dispatcher
FireEMS
07.2023 - Current
Adjuster
Kemper Insurance
11.2021 - 07.2023
Firefighter
Donna Fire Department
04.2021 - 11.2021
EMD Supervisor Communications
Hidalgo County EMS
01.2008 - 05.2021
No Degree - Fire And Science
South Texas College
No Degree - Emergency Medical Technology
South Texas College
High School Diploma -
Edcouch-Elsa High School