Brenda C. Flores
Passaic,NJ
Summary
Accomplished retail manager dedicated to enhancing team performance and customer satisfaction. Expertise in mentoring staff and implementing policies that foster a productive work environment, resulting in significant revenue growth and reduced turnover rates within dynamic retail settings.
Overview
9
9
years of professional experience
Work History
Coffehouse Leader
Starbucks
Hasbrouck Heights, New Jersey
09.2024 - Current
- Managed daily operations of coffeehouse generating $1,500,000 in annual revenue.
- Spearheaded a team of 16-20 employees, fostering a culture of mentorship that reduced turnover to 33% in barista and 19% in SSV
- Built a strong district talent pipeline, successfully mentoring and promoting 2 SSVs and 1 ASM to help achieve the company’s 90% internal growth target.
- Cultivated positive work environment that enhanced teamwork and collaboration.
- Ensured compliance with health and safety regulations, leading to successful food safety audit.
- consistently delivered a four shot since the launch of the GROW report
Assistant Store Manager
Starbucks
Mahwah, New Jersey
08.2023 - 08.2024
- Assisted store manager in ensuring compliance with health and safety policies and company procedures while scheduling employees for shifts based on preferences and availability, aligning with business needs.
- Screened candidates, interviewed, hired, and trained 6 baristas and 2 SSV, enhancing team capability.
- Processed payroll accurately and on schedule
- Established and enforced policies aimed at improving team productivity and operational efficiency.
Shift Supervisor / Barista
Starbucks
East Rutherford, USA
06.2017 - 08.2023
- Responsible for cash handling, safe verification, and daily deposits
- Promote a positive team and customer centric culture. Holding partners accountable for delivering the 'Starbucks experience.'
- Shared knowledge and encouraged the development of others.
- Used operational tools to plan for and achieve operational excellence in the store (ie. Playbuilder, PARs, MyDaily, Sirens Eye, Templog)
- Analyze and identify trends and issues in-store performance
- Maintained store inventory to ensure orders are fulfilled in a timely manner and that inventory levels are appropriate for store size and consumption
Barista/Barista Trainer
Starbucks
East Rutherford, USA
06.2017 - 09.2019
- Interacted extensively with customers to provide them with a broad range of product information
- Efficiently carried out all cashier responsibilities
- Exceptional time management skills in order to provide customers with ontime orders
- Excellent attention to detail aimed at ensuring orders are accurate
- Ensure new employees are properly trained and adhere to cash handling standards and sanitary standards
Education
BS - Business Administration, Concentration in Finance
Montclair State University
Montclair, NJ12-2019
Skills
- Bilingual (English/Spanish)
- Communication
- Customer Service
- Team Player
- Leadership
- Flexible
- Critical Thinking
- Team building
References
available upon request
Timeline
Coffehouse Leader
Starbucks
09.2024 - Current
Assistant Store Manager
Starbucks
08.2023 - 08.2024
Shift Supervisor / Barista
Starbucks
06.2017 - 08.2023
Barista/Barista Trainer
Starbucks
06.2017 - 09.2019
BS - Business Administration, Concentration in Finance
Montclair State University