Christopher LaCroix
Reno,NV
Summary
Retail leader with 26 years of experience, including multi-unit management of five stores. Proven expertise in increasing profitability and enhancing customer satisfaction. Twice awarded the Paragon Award for outstanding store management and leadership. Recognized for developing top-tier teams and driving sales growth.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Coffehouse Leader
Starbucks
Reno, NV
04.2026 - Current
- Supervised daily operations to ensure quality service and product consistency.
- Trained and mentored new team members on company standards and procedures.
- Implemented efficient workflows to enhance customer service experiences.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Resolved customer complaints quickly to maintain satisfaction and loyalty.
- Led team meetings to communicate goals, updates, and performance expectations.
- Ensured compliance with health and safety regulations in the workplace.
- Fostered a positive team environment through effective communication and support.
- Coached and mentored individuals on professional development goals.
District Leader Emerging Leader
CVS Health
Northern Nevada
08.2024 - 03.2026
- Managed inventory levels to ensure product availability and reduce shrinkage.
- Coordinated with vendors to optimize supply chain processes and deliveries.
- Developed and mentored Store Managers, enhancing leadership capacity and driving district level success
- Enhanced customer service metrics through strategic initiatives, reflecting improved district-wide practices
Store Manager RX
CVS Health
Reno , NV
10.2013 - 08.2024
- Recruited, trained, and supervised 10 Store Managers in Training, leading to their promotion to Store Manager
- Collaborated with Pharmacy Manager to establish pipeline for high-performing RX Lead Technicians by hiring external candidates and developing prioritization, delegation, coaching, feedback, and communication skills
- Monitored sales trends and adjusted merchandising strategies accordingly resulting in a $2 million increase in yearly sales from 2013-2024
Education
High School Diploma -
Sparks High School
Sparks, NV06-1997
Skills
- Multi-Unit Retail Management
- Profit management
- Sales trend analysis
- Brand management
- Employee recruitment
- Leadership development
- Team coaching & collaboration
- Effective communication
- Strategic planning
- Customer engagement
- Inventory management
Certification
Pharmacy Technician 2020
Timeline
Coffehouse Leader
Starbucks
04.2026 - Current
District Leader Emerging Leader
CVS Health
08.2024 - 03.2026
Store Manager RX
CVS Health
10.2013 - 08.2024
High School Diploma -
Sparks High School