Brenda Chan
Jersey City,NJ
Summary
Organized Nurse Manager dedicated to maintaining high-performance and quality-driven healthcare units. Well-versed in evaluating staff performance, conducting education programs and developing departmental budgets. Strong communicator and tactical planner with top skills in problem-solving and conflict management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Area Manager
Dialyze Direct
New York, NY
01.2024 - Current
- Responsible for home dialysis program development.
- Collects, analyzes and records relevant patient health data accurately.
- Analyzes assessment data to identify patient problems.
- Develops a plan care that describes interventions to attain expected outcomes.
- Directs and supervisors patient care provided by RN, LPN, LVNs, PCT, and support personnel.
- Conducted QAPI tracking and action plans to meet goals.
- Provides nursing care, training, education and home support to adult ESRD patients and significant others involved in their care.
- Reviewed staffing needs to ensure adequate coverage at all times in Dens.
- Provided guidance on the implementation of new policies and procedures in Dens.
Clinical Manager
FMC-Southern Manhattan Dialysis
New York, NY
01.2023 - 01.2024
- Analyzed data to identify trends in quality improvement initiatives.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Oversaw development of individualized treatment plans for each patient.
- Provided oversight of compliance with all federal, state, local regulations, laws and standards.
- Ensured that staff members adhere to professional standards of practice.
- Monitored performance of clinical staff against established metrics.
- Supervised staff in the delivery of patient care services.
- Facilitated communication between medical personnel, patients and their families.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Interviewed applicants and made recommendations for new hires.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
Clinical Manager
FMC-Avantus Irving Place Dialysis
New York, NY
09.2015 - 12.2022
- Responsible for outstanding quality of patient care and ensures that policy and procedure is communicated to and implemented by the facility staff.
- Supported quality standards through meeting all ESRD
regulatory requirements and the practice of Quality Assessment and Improvement. - Ensured reports and projects such as SIMS, NHSN, Crown Web, and IPRO are completed
- Addressed staff’s problems and concerns and acts as liaison between employees and Human Resources.
- Coordinated all aspects of patient care with the appropriate staff members - from admission through discharged of the patient.
- Developed and implement action plans for patients who are non-adherents in collaboration with the Medical Director.
- Ensured education of the patient regarding quality measures, transplant options, modality awareness, and access care, including catheter reduction and adherence to treatment regime.
- Implemented timely completion of patient care assessments and care plan by organizing meeting of the facility interdisciplinary Team to discuss patient care
plans and to resolve patient problems. - Assisted RRI Projects such as Anemia Study, AVF Maturation study, and Covid-19 Antibody Study.
Education
Bachelor of Science - Nursing
Pace University
Lienhard School Of Nursing06-2001
Skills
- Compliance Oversight
- Patient education and advocacy
- Patient Care
- Staff Scheduling
- Process Improvement
- Staff Training and Development
- Staff Supervision
- Strong Clinical Judgment
- Staff Leadership
- Clinical Supervision
- Corrective Action Implementation
- Direct Patient Care
- Multitasking and Organization
- Workload Management
- Quality Improvement
Languages
Chinese (Cantonese)
Limited
Certification
- New York Registered Nurse- Active
- BLS- Basic Life Support
- Hemodialysis Certification Program
- Peritoneal Dialysis Certification Program
Timeline
Area Manager
Dialyze Direct
01.2024 - Current
Clinical Manager
FMC-Southern Manhattan Dialysis
01.2023 - 01.2024
Clinical Manager
FMC-Avantus Irving Place Dialysis
09.2015 - 12.2022
Bachelor of Science - Nursing
Pace University
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