Jennifer Watson
Alliance
Summary
Dynamic Area Manager with a proven track record at AMIVIE, excelling in operational efficiency and staff development. Expert in scheduling and compliance oversight, I foster positive team dynamics and enhance service quality. Adept at conflict resolution, I drive performance improvements and cultivate strong relationships to achieve organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Manager
AMIVIE (FORMALLY YHCA)
Canton
02.2022 - Current
- Supervised daily operations to ensure efficient service delivery and compliance.
- Collaborated with senior management to develop strategic operational plans.
- Trained and mentored staff on best practices and company policies.
- Implemented quality control measures to enhance service standards.
- Facilitated team meetings to promote communication and address concerns.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
SCHEDULER/PAYROLL
Moonlight Home Health
Austintown
06.2021 - 02.2022
- Coordinated scheduling for patient visits with multiple healthcare providers.
- Managed staff availability to ensure optimal care coverage for clients.
- Communicated effectively with clients to confirm appointment details and preferences.
- Monitored daily schedules to adjust for last-minute cancellations or emergency requests.
- Ensured compliance with health regulations during scheduling and staffing decisions.
- Communicated schedule changes effectively throughout the organization when necessary.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Ensured compliance with established policies and procedures related to scheduling activities.
Scheduling Coordinator
Heart O' Gold Home Care, LLC
Canton
03.2021 - 05.2021
- Scheduling LPNs/RNs to care for Medicare / Medicaid individuals.
- Filling open visits and call offs and on call rotation.
Scheduling Coordinator
Your Home Court Advantage
Canton
11.2017 - 02.2021
- Schedule HHA / STNA to assist clients in their homes with ADLs.
- Monitor attendance of the staff.
- Keep in contact with case managers daily.
- On call rotation to ensure we are available 24/7.
- Coaching of staff for improvement or success.
- Excellent attendance record.
- Dependable.
Scheduling Coordinator
Visiting Angels
Canton
05.2017 - 11.2017
- Scheduled private pay clients.
Scheduler Coordinator
CAMBRIDGE HOME HEALTH CARE
Canton
07.2014 - 05.2017
Home Health Aide
CAMBRIDGE HOME HEALTH CARE
Canton
07.2012 - 07.2014
- Transitioned responsibilities from field operations to office settings, streamlining communication and coordination efforts.
Education
Practical Nursing -
Robert T White School of Practical Nursing
Skills
- Scheduling
- Payroll
- Customer Service
- Patient Care
- Resource Management
- Front Desk
- Home care
- Billing
- Administrative Oversight
- Medical Terminology
- Microsoft Office
- Outlook
- Word
- Time Management
- Medical Office Experience
- Insurance Verification
- Medical Billing
- Medical Records
- Vital Signs
- Medical Scheduling
- HIPAA
- Medical Receptionist
- Data Entry
- EMR best practices
- Filing organization
- Customer focus
- Patient-Focused Care
- Resource Management Aide Skills
- Training Development
- Dispute Mediation
- Performance Improvement
- Staff scheduling
- Client Engagement
- Compliance oversight
- Team leadership
- Effective communication
- Problem solving
- Time management
- Process improvement
- Recruitment and hiring
- Market Expansion
- Quality assurance
- Operations management
- Staff training
- Relationship management
- Staff development
- Goal Alignment
- Employee scheduling
- Staff management
- Workforce development
- Conflict management
- Attention to detail
- Talent Acquisition
- Leadership skills
Certification
- Robert T White School of Practical Nursing
- Drivers License
Assessments
- Scheduling, Highly Proficient, 08/20
- Attention to detail, Highly Proficient, 11/20
- Office manager, Highly Proficient, 01/21
- Management & leadership skills: Planning & execution, Highly Proficient, 10/20
- Data entry: Accuracy, Highly Proficient, 06/20
- Electronic health records: Best practices, Highly Proficient, 06/20
- Verbal communication, Expert, 01/19
- Medical receptionist skills, Expert, 06/20
- Filing & organization, Highly Proficient, 06/20
- Nursing assistant skills, Highly Proficient, 08/20
- Customer focus & orientation, Highly Proficient, 08/20
- Following directions, Proficient, 05/21
- Home health aide skills, Highly Proficient, 08/20
Personal Information
Willing To Relocate: Anywhere
Timeline
Area Manager
AMIVIE (FORMALLY YHCA)
02.2022 - Current
SCHEDULER/PAYROLL
Moonlight Home Health
06.2021 - 02.2022
Scheduling Coordinator
Heart O' Gold Home Care, LLC
03.2021 - 05.2021
Scheduling Coordinator
Your Home Court Advantage
11.2017 - 02.2021
Scheduling Coordinator
Visiting Angels
05.2017 - 11.2017
Scheduler Coordinator
CAMBRIDGE HOME HEALTH CARE
07.2014 - 05.2017
Home Health Aide
CAMBRIDGE HOME HEALTH CARE
07.2012 - 07.2014
Practical Nursing -
Robert T White School of Practical Nursing