Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Clinkscales

Charlotte,NC

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Midas Hospitality and Fenway Insurance. Expert in office management and guest services, I excel in problem-solving and efficiently handling cash and credit transactions. Achieved significant improvements in client retention and operational efficiency through exceptional service and strategic financial management. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

32
32
years of professional experience

Work History

Front Desk Agent

Midas Hospitality
09.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Licensed Insurance Producer

Fenway Insurance D.B.A. Allstate
06.2022 - Current
  • Promoted products and services using upselling and other sales strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Increased client satisfaction by providing personalized insurance consultations and recommending tailored coverage plans.
  • Developed comprehensive knowledge of various insurance products, enabling more informed recommendations to clients based on their needs.

General Secretary

United House Of Prayer For All People
09.1992 - Current
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to members by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted in budget development and monitoring, contributing to responsible financial management within the church.
  • Reduced office supply expenses through diligent inventory management and strategic purchasing decisions.
  • Maintained accurate records of church policies, procedures, and guidelines for easy reference by church members.

Licensed Insurance Producer

Kelnhofer Group D.B.A. Allstate
09.2015 - 06.2022
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Generated quotes and proposals for clients to match individual needs.
  • Built strong relationships with clients, leading to increased referrals and business growth.
  • Delivered exceptional service during high-pressure situations, such as addressing urgent client concerns or managing large-scale emergencies, maintaining a calm and professional demeanor throughout.

Education

High School Diploma -

Greenwood High School
Greenwood, SC
07.1992

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services
  • Credit and cash payments
  • Listening Skills
  • Office Management

Timeline

Front Desk Agent

Midas Hospitality
09.2023 - Current

Licensed Insurance Producer

Fenway Insurance D.B.A. Allstate
06.2022 - Current

Licensed Insurance Producer

Kelnhofer Group D.B.A. Allstate
09.2015 - 06.2022

General Secretary

United House Of Prayer For All People
09.1992 - Current

High School Diploma -

Greenwood High School

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Brenda Clinkscales