Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brenda Collazo

Rochester,NY

Summary

Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Overview

13
13
years of professional experience

Work History

Access Associate

Rochester Regional Health System
Rochester, NY
05.2023 - Current
  • Manage incoming calls while providing necessary information.
  • Greeting patients and/or their representatives, and providing directions as needed.
  • Interviewing the patient and/or their representative for necessary information, and completing the registration process as defined by department policy.
  • Scheduling patients appointments.
  • Verification of insurance eligibility.
  • Collecting and processing co-payments, deductibles, and other types of payments.

Patient Service Representative

Rochester Regional Hospital Ortho
Rochester, NY
05.2022 - 05.2023
  • Prepare the unit with a daily assignment board and nurse locators.
  • Assist the clinical nurse leader, charge nurse, with the coordination of daily patient activities.
  • Responsible for the coordination of the patients' arrival and the initiation of the admission process.
  • Responsible for processing physician paper orders or computerized physician order entry electronic tasks in an accurate, complete, and timely manner.
  • Responsible for rounding on the patient care unit each shift to provide customer service to patients.
  • Provide follow-up information and discharge coordination for the patient.

Home Health Aide

Caribbean Hospice
Rio Piedras , Puerto Rico
06.2012 - 12.2013
  • Assisting with bathing, dressing, grooming, and toileting.
  • Helping with safe transfers.
  • Meal preparation.
  • Changing bandages, dressings, and care of skin.
  • Administering medications.
  • Keeping records of patients' improvements and reporting to the supervisor.

Education

Graduate Certificate - Hotel, Tourism And Conventions

Instituto De Banca Y Comercio
Caguas,Puerto Rico
08-2011

Skills

  • Data entry proficiency
  • Health insurance knowledge
  • Registration and admissions
  • Multitasking and organization
  • Team collaboration
  • Fluent in English and Spanish

Languages

Spanish
Professional

References

References available upon request.

Timeline

Access Associate

Rochester Regional Health System
05.2023 - Current

Patient Service Representative

Rochester Regional Hospital Ortho
05.2022 - 05.2023

Home Health Aide

Caribbean Hospice
06.2012 - 12.2013

Graduate Certificate - Hotel, Tourism And Conventions

Instituto De Banca Y Comercio

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Brenda Collazo