Lisa Monroe Nasso
Rochester,NY
Summary
Customer Relations Associate focused on assisting patients / customers to their desired goals. I possess a strong interest and experience as a Health care advocate. I pride myself on organization and completing each task to meet the patients’ needs in a timely manner. I possess a compassionate disposition and patience.
Knowledgeable [Desired Position] with solid experience in managing patient access and registration processes. Successfully streamlined workflows and improved patient satisfaction through effective communication and problem-solving. Demonstrated proficiency in handling high-volume environments and utilizing healthcare software.
As healthcare professional, skilled in patient access and administrative support, with proven ability to enhance operational efficiency. Consistently collaborates with team members to achieve departmental goals and adapts to dynamic work environments. Known for reliability, attention to detail, and strong organizational skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Access Associate
Rochester Regional Health
Rochester, NY
01.2018 - Current
- As a medical secretary in orthopedics I am proficient and responsible for assisting with checking patients in and out, working with a kiosk which allows self-check in to doing in-room check out, working a referral work que, answering phones and scheduling appointments, billing and insurance verification, payment collection, working on getting referrals for patients to be seen . Working in the in basket helping with faxing , making sure all patients have all there paper work and referrals
- Trained new team members on systems and best practices for patient access.
- Managed patient access processes to ensure timely and accurate scheduling.
- Coordinated insurance verification and authorization for patient services.
- Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Facilitated smooth clinic operations through effective collaboration with medical professionals and administrative staff.
- Expedited check-in process by efficiently handling walk-in appointments and emergency situations when necessary.
- Streamlined appointment scheduling processes for increased patient satisfaction.
Manager
Ulta Beauty
Rochester, NY
10.2007 - 01.2018
- Originally hired as a part time cashier, my dedication and professionalism led me to Associate Manager, where I have been responsible for hiring and directing staff, creating schedules, overseeing supply orders, and managing payroll. Driven to offer a pleasant and effective atmosphere for staff and customers, I have designed and implemented new ideas to enhance customer satisfaction and business improvements.
Education
License - Cosmetology
Continental Beauty School
Rochester, NY05-1991
Skills
- Data entry proficiency
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- HIPAA compliance
- Patient check-in
- Registration and admissions
- Electronic health records
- Relationship building
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Data entry
- Insurance verification
- Appointment scheduling
- Policy understanding
- Insurance billing
- Payment processing
- Teamwork and collaboration
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Multitasking
- Reliability
Certification
- Holds NYS Certification as a Certified Nurse Assistant
- Holds NYS License in Cosmetology
Timeline
Access Associate
Rochester Regional Health
01.2018 - Current
Manager
Ulta Beauty
10.2007 - 01.2018
License - Cosmetology
Continental Beauty School