Jane Shepard
Batavia,NY
Summary
Driven and detail-oriented professional with a proven track record at UMMC, where I enhanced patient service by streamlining paperwork processes and scheduling efficiency. Expert in data entry and customer service, I significantly reduced wait times and maintained data integrity, demonstrating exceptional problem-solving and multitasking skills.
Overview
23
23
years of professional experience
Work History
Access Associate
UMMC
01.2016 - 10.2023
- Reduced wait times for patients by implementing an organized system for processing paperwork.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
- Ensured accurate patient information, maintaining a high degree of data integrity within the system.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
Central Scheduler
UMMC
07.2000 - 01.2016
Schedule for all outpatient radiology modalities.
Education
Bachelor of Arts - Social Work
SUNY At Oswego
Oswego05.1975
Skills
- Data entry proficiency
- Customer Service
- Problem-Solving
- Multitasking and Organization
Timeline
Access Associate
UMMC
01.2016 - 10.2023
Central Scheduler
UMMC
07.2000 - 01.2016
Bachelor of Arts - Social Work
SUNY At Oswego