Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Fiumara

Hilton,NY

Summary


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

23
23
years of professional experience

Work History

Access Associate

Rochester Regional Health System
01.2019 - 02.2025
  • Increased team productivity through effective communication and workflow coordination.
  • Ensured accurate patient information, maintaining a high degree of data integrity within the system.
  • Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
  • Provided exceptional customer service, resolving patient issues promptly and courteously.

Customer Service

Wegmans
09.2010 - 11.2019

- Assist with planning events

- Provide incredible customer

service.

- Provide assistance and assess

the customers needs and wants

- Opening and closing Deli Dept

- Promote Prepared Foods and

store sales by offering meal

solutions.

Security Administrator

MIT Lincoln Laboratory
02.2002 - 05.2008

Responsible for maintaining various facilities in terms of Physical, Information Technology and Personnel Security as described in Government Guidance.


Keeping SCIF's inspection ready and up to date with filing and documentation.


Writing various plans and providing updates to Government Sponsors

Education

Bachelor of Science - Business Administration

Emmanuel College
Boston, MA

Skills

  • Data entry proficiency
  • Customer service
  • Problem-solving
  • Friendly and outgoing

Timeline

Access Associate

Rochester Regional Health System
01.2019 - 02.2025

Customer Service

Wegmans
09.2010 - 11.2019

Security Administrator

MIT Lincoln Laboratory
02.2002 - 05.2008

Bachelor of Science - Business Administration

Emmanuel College
Susan Fiumara