Brenda Cortez
Cicero,IL
Summary
Accomplished professional seeking an opportunity to use my background and skills. Offering great communication, customer service skills, interpersonal skills, and written skills. Reliable and dedicated when working alone or as part of team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shelter Support Staff
Favorite Health Staffing
Chicago, IL
2023.10 - 2024.08
- Completed detailed reports on incidents and submitted accurate log in book, sign in sheets for management for review.
- Maintained the shelter overall clean and sanitized for our residents.
- Communicated any resident’s related issues or concerns to shelter management.
- Helped residents work through conflict with people they lived with in the same shelter, & concerns they had.
- Maintained bed counts, records of guest attendance such as sign in and sign out, and ensured shelters capacity.
- Did perimeter checks around the facility to make sure everything was safe and in its place.
Waitress
Saddle & Cycle Club
Edgewater, IL
2023.03 - 2023.10
- Greeted customers, seated them, provided menus, communicated about daily specials, answered questions about menu items, ingredients, pricing to determine the customers needs.
- Maintained a clean work environment by restocking supplies, organizing, wiping, and sanitizing my work space.
- Processed payments accurately using cash registers or POS systems.
- Served alcoholic beverages responsibly in accordance with state laws.
- Demonstrated exceptional customer service skills, resulting in a 98% customer satisfaction rating.
Customer Serivce
Walgreens
Forest Park, IL
2023.01 - 2023.10
- Greeted customers, assessed their needs and provided appropriate services.
- Collected cash payments from customers or charged purchases to credit cards.
- Arranged product on shelves following merchandising guidelines.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
- Utilized scanning equipment for picking, packing and shipping orders.
Food Prepping
Vang Lang Foods
Countryside, IL
2022.09 - 2023.10
- Maintained records of food inventories and supplies.
- Organized itineraries that included lodging, transportation, food, entertainment, and other amenities.
- Ensured proper portioning of food items for each order.
- Followed food safety guidelines while prepping foods according to company standards.
- Complied with sanitation regulations while cleaning storing prepping and serving food items.
Shelter Manager
Jogan Health
Chicago, IL
2022.11 - 2023.09
- Managed the intake process for new residents, verifying eligibility criteria, and assigning beds accordingly.
- Monitored shelter operations on a daily basis including cleaning schedules, meal times, and security protocols.
- Facilitated weekly staff meetings to discuss current cases and develop strategies for our clients support.
- Resolved residents and staffs inquiries and complaints requiring management-level escalation.
- Assigned work to staff, setting priorities and goals.
Security
Fuego Caliente Inc
Midlo, IL
2019.09 - 2022.02
- Verified guest identification for security purposes and monitored security cameras daily throughout the premises for any suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Ensured visitors and staffs safety by avoiding emerging attacks, threats, and risks by others visitors or employees.
- Performed first aid and CPR when necessary during emergency situations.
- .Collaborated with law enforcement and emergency response once incidents occurred in the premises
Crew Member
Popeyes
Cicero, IL
2020.09 - 2020.11
- Processed takeout orders quickly to ensure timely delivery of meals.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted management team with inventory counts of food products and beverage supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Education
GED -
Morton College
Cicero, IL2025-03
Skills
- Excellent Communication
- Service Quality
- Order Management
- Staff Management
- First Aid and CPR Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- First Aid & CPR Certified.
Accomplishments
- Made sales go up by 9% every month.
Timeline
Shelter Support Staff
Favorite Health Staffing
2023.10 - 2024.08
Waitress
Saddle & Cycle Club
2023.03 - 2023.10
Customer Serivce
Walgreens
2023.01 - 2023.10
Shelter Manager
Jogan Health
2022.11 - 2023.09
Food Prepping
Vang Lang Foods
2022.09 - 2023.10
Crew Member
Popeyes
2020.09 - 2020.11
Security
Fuego Caliente Inc
2019.09 - 2022.02
GED -
Morton College