Brenda Cortez
Cicero,IL
Summary
Experienced bilingual customer service representative skilled in client support, appointment scheduling, and daily operations management. Demonstrated success in addressing customer inquiries and concerns while ensuring accurate and professional service delivery. Possesses strong organizational and interpersonal skills, fostering a positive customer experience in dynamic settings.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Recruiter/Account Manager
HR Employers Solutions
Chicago, Illinois
12.2025 - Current
- Coordinated interviews, orientations, onboarding sessions, and start dates for candidates and clients, ensuring smooth transitions.
- Communicated daily staffing requirements while addressing attendance issues and job expectations effectively.
- Functioned as primary contact for multiple warehouse accounts, addressing scheduling and payroll inquiries to ensure smooth operations.
- Provided high-volume customer service to applicants, employees, and clients via phone, text, email, and in-person.
- Resolved queries related to documentation and staffing needs, enhancing customer satisfaction through effective communication.
Child Caregiver
Private Family
Cicero, Illinois
12.2024 - 09.2025
- Oversaw daily activities to ensure a safe environment that supported sensory and developmental growth.
- Facilitated achievement of communication, self-care, and daily living milestones through active engagement.
- Addressed behavioral challenges with empathy and effective de-escalation methods.
- Communicated regularly with parents regarding children's progress and celebrated achievements.
- Incorporated assistive devices to facilitate communication for non-verbal or minimally verbal children.
- Encouraged healthy eating habits by assisting in meal preparation.
Shelter Worker/Security Officer
Favorite Health Staffing
Chicago, Illinois
11.2023 - 08.2024
- Assisted residents with inquiries, scheduled appointments, and streamlined access to shelter services.
- Monitored check-ins and check-outs, ensuring safety through regular perimeter security checks.
- Documented incidents, attendance, and resident information accurately for management review.
- Facilitated conflict resolution and de-escalation, maintaining a calm environment for residents.
- Protected resident privacy by handling sensitive information with discretion.
- Provided emergency assistance and followed established safety and emergency-response procedures.
Waitress
Saddle & Cycle Club
Chicago, Illinois
04.2023 - 11.2023
- Provided attentive customer service by promptly addressing guest inquiries and offering tailored menu recommendations.
- Responded to customer concerns promptly and professionally to maintain a positive guest experience.
- Achieved order accuracy through clear communication with customers and seamless collaboration with team members.
- Managed diverse customer needs effectively in high-pressure situations while upholding professional standards.
- Accurately processed cash and credit card transactions using POS systems.
Shelter Manager
Jogan Health
Chicago, Illinois
09.2022 - 04.2023
- Acted as the main point of contact for residents and staff, resolving concerns to enhance resident satisfaction.
- Supervised staff responsibilities and coordinated coverage, ensuring seamless shelter operations and support for residents.
- Streamlined daily shelter management including resident schedules, meal times, cleaning duties, and security protocols.
- Led staff meetings to disseminate updates and strategies focused on enhancing resident support services.
- Administered resident eligibility verification, managing bed assignments and daily logs to ensure accurate record-keeping.
Customer Associate
Walgreens
Oak Park, Illinois
05.2021 - 06.2022
- Provided prompt and professional customer service by addressing inquiries and concerns to ensure customer satisfaction.
- Resolved customer issues promptly while maintaining a positive and professional atmosphere.
- Processed cash and credit card transactions accurately using point-of-sale systems.
- Stocked and organized merchandise in compliance with company standards.
- Received, unloaded, and replenished inventory efficiently to optimize storage space.
- Utilized scanning equipment for effective picking, packing, and shipping of orders.
- Worked with team members to improve store operations and streamline inventory management processes.
Waitress
Fuego Caliente Mexican Grill
Midlothian, IL
01.2020 - 03.2021
- Took accurate food and beverage orders, ensuring timely service.
- Delivered professional service in fast-paced restaurant environment.
- Resolved customer requests and concerns, enhancing overall dining experiences.
- Trained and supported new employees on customer service procedures and daily operations, fostering team cohesion.
- Maintained clean and organized dining areas to support team efficiency.
- Accurately processed cash and card payments, contributing to smooth transaction flow.
Education
High School Diploma -
J Sterling Morton East High School
Cicero, IL01-2020
Skills
- Customer Service
- Multitasking
- Effective Cross Functional Communicator
- Recruiting, Staffing & Candidate Screening
- Solutions Oriented Professional
- Computer Skills
- Scheduling
- Attention to Detail
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Mandated Reporter Certification
- Activate Shooter Response Certification
- Adult/Child/Infant CPR & First Aid & AED Certification
Accomplishments
- Employee Leadership & Team Coordination - Recognized for supervising staff and coordinating daily operations
- 9% Monthly sales Increase - Walgreens
- 95% Customer Satisfaction Rating - Saddle & Cycle Club
Timeline
Recruiter/Account Manager
HR Employers Solutions
12.2025 - Current
Child Caregiver
Private Family
12.2024 - 09.2025
Shelter Worker/Security Officer
Favorite Health Staffing
11.2023 - 08.2024
Waitress
Saddle & Cycle Club
04.2023 - 11.2023
Shelter Manager
Jogan Health
09.2022 - 04.2023
Customer Associate
Walgreens
05.2021 - 06.2022
Waitress
Fuego Caliente Mexican Grill
01.2020 - 03.2021
High School Diploma -
J Sterling Morton East High School