Job Search Status
Open to workDesired start date:
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteLocation: Springfield, MA
Open to relocation: Yes
Open To Work
Brenda Cruz
Springfield,MA
Work Preference
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Santiago Insurance
1997 - 2007
- Resolved customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Assisted in training new team members on company policies and customer service protocols.
- Managed customer complaints to ensure satisfactory resolutions and retained loyalty.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Insurance Agent
Own Business
2007 - 2010
- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Conducted comprehensive risk assessments to identify coverage gaps and recommend improvements.
- Managed client relationships through regular follow-ups and personalized communication strategies.
- Streamlined policy renewal processes, increasing efficiency and reducing turnaround time for clients.
Paralegal Technician
Lawyer Marcos Marcucci
1992 - 1993
- Conducted legal research to support case preparation and strategy development.
- Drafted, reviewed, and organized legal documents for accuracy and compliance.
- Assisted in managing case files, ensuring timely documentation and retrieval.
- Coordinated communication between clients, attorneys, and court personnel for seamless operations.
Shelf Stocker
Store 1,2,3
1989 - 1993
- Stocked shelves efficiently to maintain optimal product availability and organization.
- Assisted customers in locating products, enhancing overall shopping experience.
- Organized product displays to promote visibility and accessibility for shoppers.
Rewind Inspector
04.2018 - 03.2025
- Inspected labels and rolled them according to specifications.
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Identified defects and discrepancies, implementing corrective actions to enhance product integrity.
- Collaborated with production teams to streamline inspection processes and reduce turnaround times.
- Documented inspection results accurately, maintaining records for regulatory compliance and audits.
Secretary
Cesar Perez Insurance
2011 - 10.2013
- Managed daily office operations, ensuring efficient workflow and communication among team members.
- Coordinated scheduling for appointments, meetings, and events to optimize executive availability.
- Maintained organized filing systems, facilitating quick retrieval of documents and information.
- Assisted in preparation of reports and presentations, enhancing clarity and professionalism in communications.
Education
GED - Paralegal Technician
San Juan City College
Juana Diaz, PR12.1993
High School Diploma -
Bernardino Cordero Bernard Vocational School
Ponce, PR05.1992
Skills
- customer service
- Sales
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
Languages
Spanish
Professional Working
English
Limited Working
Timeline
Rewind Inspector
04.2018 - 03.2025
GED - Paralegal Technician
San Juan City College
High School Diploma -
Bernardino Cordero Bernard Vocational School
Customer Service Representative
Santiago Insurance
1997 - 2007
Insurance Agent
Own Business
2007 - 2010
Paralegal Technician
Lawyer Marcos Marcucci
1992 - 1993
Shelf Stocker
Store 1,2,3
1989 - 1993
Secretary
Cesar Perez Insurance
2011 - 10.2013
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