Brenda Cummings
Greenville,North Carolina
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
36
36
years of professional experience
Work History
Travel Sales Leader
Auto Club Group AAA
10.1998 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Updated and maintained customer databases to increase customer retention.
Travel Sales Manager
Travel Express
02.1988 - 10.1998
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Education
High School Diploma -
Calvary Christian Academy
Greenville, NC06.1982
Skills
- Travel Knowledge
- Travel Recommendations
- Brand Awareness
- Commission Tracking
- International Reservations
- Leisure Travel
- Travel Accommodations
- Travel Insurance
- Client Loyalty and Retention
Timeline
Travel Sales Leader
Auto Club Group AAA
10.1998 - Current
Travel Sales Manager
Travel Express
02.1988 - 10.1998
High School Diploma -
Calvary Christian Academy
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