Brenda Davis
Cedar Hill,Texas
Summary
Dynamic and detail-oriented independent adjuster dedicated to delivering exceptional claims evaluation and resolution services. Expertise in examining claims and guiding policyholders through settlement procedures while ensuring compliance with local, state, and federal regulations. Proven ability to manage high caseloads effectively, consistently achieving accurate settlements that align with company standards. Recognized for fostering strong collaboration within teams and adapting to evolving challenges, resulting in reliable performance and positive outcomes.
Overview
12
12
years of professional experience
1
1
State Farm Certified
1
1
TWIA Certified
Work History
Claims Adjuster, Property
Alacrity- American Modern Group
Carrollton, Texas
07.2024 - 08.2025
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Directed and coordinated various investigations conducted by field investigation team.
- Maintained contact with claimants and attorneys to determine treatment status.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Total Loss Adjuster
State Farm Auto Best IRS
Dallas, Texas
02.2022 - 06.2023
- Approved payment of claims within certain monetary limit.
- Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
- Negotiated claim settlements when needed.
- Calculated benefit payments.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Assessed complex claims and accurately determined value of damages.
- Kept current on insurance regulations, laws, policies and procedures.
- Negotiated with claimants to settle claims.
- Documented all findings in concise reports.
- Successfully negotiated settlements with claimants and insurers.
- Examined photographs and surveillance and any other documents relating to claims.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Issued payouts to claimants.
Claims Adjuster, Property
Alacrity- Liberty Mutual
Carrollton, Texas
02.2020 - 01.2022
- Analyzed and documented pertinent details related to individual claims.
- Compiled and analyzed data to develop comprehensive reports on loss and damage.
- Provided comprehensive guidance to insurance holders on navigating claim procedures.
- Managed report generation and claim closure processes to ensure timely resolution.
- Analyzed property conditions for claim applicants to identify and document loss or damage.
- Evaluated vehicle worth to inform decision-making processes and enhance operational efficiency.
- Facilitated pricing negotiations on repairs with body shops to optimize cost efficiency.
- Generated comprehensive reports detailing loss and damage assessments.
- Coordinated the identification, reporting, and closure of salvage issues to maintain workflow integrity.
- Managed the disposal of salvaged parts and vehicles to optimize resource recovery and minimize waste.
- Gathers all relevant information regarding specific claims.
- Synthesized and evaluated data to generate comprehensive reports on loss and damage for operational assessment.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Documented information gathered in field and uploaded data to company database for efficient processing using Gudiewire.
Manager in Charge
1 Source Express LLC
09.2013 - 06.2020
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Provided strong leadership to enhance team productivity and morale.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Claims Adjuster, Property
State Farm- Rene fore
Irving, Texas
09.2019 - 12.2019
- Incorporated claims objectives to achieve action plans and strategies.
- Examined claims forms and other records to determine insurance coverage.
- Verified accuracy of claims records to maintain accuracy of records database.
- Researched claims and incident information to deliver solutions and resolve problems.
- Negotiated claims settlement agreements to resolve disputes.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Followed up with insured individuals regarding premium and deductibles payments.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Verified insurance claims and determined fair amount for settlement.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Answered customer questions regarding deductibles.
Education
Associate of Science - Business
06.2007
Skills
- XactAnalysis
- Xactimate
- Microsoft Office
- Next Gen Navigator
- Symbility
- ECS
- Virtual Adjuster
- LexisNexis
- CCC reports
- Underwriting
- Litigation resolution
Certification
License - All line Claims Adjuster
- Texas
- Louisiana
- Mississippi
- Alabama
- Florida
- Washington
- South Carolina
- Arizona
- Arkansas
- Kentucky
- Oregon
- Oklahoma
- Nevada
- Utah
- Montana
- Idaho
- Georgia
- Connecticut
- New Hampshire
- New Mexico
Accomplishments
- Managed my own trucking company for several years.
- Served on numerous boards in my community and church.
Studying For
New York, 2026-03-01, 2026-03-01
Timeline
Claims Adjuster, Property - Alacrity- American Modern Group
07.2024 - 08.2025
Total Loss Adjuster - State Farm Auto Best IRS
02.2022 - 06.2023
Claims Adjuster, Property - Alacrity- Liberty Mutual
02.2020 - 01.2022
Claims Adjuster, Property - State Farm- Rene fore
09.2019 - 12.2019
Manager in Charge - 1 Source Express LLC
09.2013 - 06.2020
Tarrant County College - Associate of Science, Business