Brenda Davis
Cedar Hill,US
Summary
Dynamic and detail-oriented independent adjuster dedicated to delivering exceptional claims evaluation and resolution services. Expertise in examining claims and guiding policyholders through settlement procedures while ensuring compliance with local, state, and federal regulations. Proven ability to manage high caseloads effectively, consistently achieving accurate settlements that align with company standards. Recognized for fostering strong collaboration within teams and adapting to evolving challenges, resulting in reliable performance and positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Adjuster, Property
Alacrity- American Modern Group
Carrollton, Texas
07.2024 - 08.2025
- Evaluated and processed insurance claims to ensure compliance with policy guidelines.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Directed and coordinated various investigations conducted by field investigation team.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Total Loss Adjuster
State Farm Auto Best IRS
Dallas, Texas
02.2022 - 06.2023
- Approved payment of claims within certain monetary limit.
- Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
- Negotiated claim settlements when needed.
- Calculated benefit payments.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Kept current on insurance regulations, laws, policies and procedures.
- Negotiated with claimants to settle claims.
- Documented all findings in concise reports.
- Successfully negotiated settlements with claimants and insurers.
- Examined photographs and surveillance and any other documents relating to claims.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Issued payouts to claimants.
- Conducted thorough assessments of total loss vehicle claims to determine appropriate settlement values.
- Collaborated with auto repair facilities to gather necessary documentation and support for claims processing.
Claims Adjuster, Property
Alacrity- Liberty Mutual
Carrollton, Texas
02.2020 - 01.2022
- Analyzed property conditions for claim applicants to identify and document loss or damage.
- Evaluated vehicle worth to inform decision-making processes and enhance operational efficiency.
- Generated comprehensive reports detailing loss and damage assessments.
- Managed the disposal of salvaged parts and vehicles to optimize resource recovery and minimize waste.
- Gathers all relevant information regarding specific claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Documented information gathered in field and uploaded data to company database for efficient processing using Guidewire.
Manager in Charge
1 Source Express LLC
Dallas, TX
09.2013 - 06.2020
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Provided strong leadership to enhance team productivity and morale.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw daily operations, ensuring efficiency and compliance with company policies.
- Managed team performance, providing training and mentorship to enhance skills.
Claims Adjuster, Property
State Farm- Rene fore
Irving, Texas
09.2019 - 12.2019
- Verified accuracy of claims records to maintain accuracy of records database.
- Researched claims and incident information to deliver solutions and resolve problems.
- Negotiated claims settlement agreements to resolve disputes.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Followed up with insured individuals regarding premium and deductibles payments.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Verified insurance claims and determined fair amount for settlement.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Answered customer questions regarding deductibles.
Education
Associate of Science - Business
Tarrant County College
Fort Worth, TX06-2007
Skills
- XactAnalysis
- Xactimate
- Microsoft Office
- Next Gen Navigator
- Symbility
- ECS
- Virtual Adjuster
- LexisNexis
- CCC reports
- Underwriting
- Litigation resolution
Accomplishments
- State Farm Certified
- TWIA Certified
Certification
License - All line Claims Adjuster
- Texas
- Louisiana
- Mississippi
- Alabama
- Florida
- Washington
- South Carolina
- Arizona
- Arkansas
- Kentucky
- Oregon
- Oklahoma
- Nevada
- Utah
- Montana
- Idaho
- Georgia
- Connecticut
- New Hampshire
- New Mexico
Timeline
Claims Adjuster, Property
Alacrity- American Modern Group
07.2024 - 08.2025
Total Loss Adjuster
State Farm Auto Best IRS
02.2022 - 06.2023
Claims Adjuster, Property
Alacrity- Liberty Mutual
02.2020 - 01.2022
Claims Adjuster, Property
State Farm- Rene fore
09.2019 - 12.2019
Manager in Charge
1 Source Express LLC
09.2013 - 06.2020
Associate of Science - Business
Tarrant County College
Studying For
New York, 2026-04-01, 2026-05-01