Brenda Deida
New Haven
Summary
Compassionate Clinical Receptionist known for high productivity and efficiency in task completion. Skilled in patient communication, medical record management, and appointment scheduling. Excel in time management, problem-solving, and empathy, ensuring smooth operations in fast-paced clinical environments.
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Overview
23
23
years of professional experience
1994
1994
years of post-secondary education
Work History
Clinical Receptionist
Yale University
New Haven
01.2023 - Current
- Greeted and assisted patients with scheduling appointments and inquiries.
- Managed patient intake forms and updated electronic health records promptly.
- Coordinated communication between medical staff and patients effectively.
- Scheduled follow-up appointments while ensuring minimal wait times for patients.
- Collaborated with team members to improve office workflow and patient services.
- Provided excellent customer service by promptly addressing patient complaints or concerns.
- Ensured that reception area was clean and organized at all times.
- Processed referrals from external providers for specialty care services as needed.
- Performed various administrative tasks such as filing documents, faxing forms, and scanning documents into the system.
- Greeted patients and visitors, provided them with necessary paperwork, and answered any questions.
- Responded to phone inquiries from patients regarding office hours, services offered, and appointment availability.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Referral Representative
Yale New Haven Health System
New Haven
09.2013 - 06.2020
- Coordinated patient referrals across multiple departments within the health system.
- Managed communication between patients and healthcare providers effectively.
- Streamlined referral processes to enhance patient experience and satisfaction.
- Scheduling incoming and outgoing
- Obtain authorizations for inpatient and outpatient procedures
- Call patients to verify appointments
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
Outpatient Access Representative
Yale New Haven Health System
New Haven
09.2005 - 09.2013
- Verifying demographics and insurances
- Call patient when canceling and rescheduling appointments
- Audit reports
- Provided training and support to new staff on access protocols.
- Greeted and checked-in patients in a professional manner.
Data Entry Clerk
Yale New Haven Health System
New Haven
06.2003 - 08.2005
- Responsibilities included checking completion status of patients charts
- Process edit report
- Enter charges Early Labor Lounge, Ultrasound and Sleep Study
- Filing charts
Education
Career High School
New Haven, CTSkills
- Electronic health records
- Patient scheduling
- Referral processing
- Insurance verification
- Effective communication
- Patient check-in
- Payment collection
- Appointment scheduling
- Telephone etiquette
- HIPAA guidelines
- Patient registration
- Schedule patients
- Communication
- Adaptability and flexibility
- Team building
Languages
English
Full Professional
Spanish
Professional
Timeline
Clinical Receptionist
Yale University
01.2023 - Current
Referral Representative
Yale New Haven Health System
09.2013 - 06.2020
Outpatient Access Representative
Yale New Haven Health System
09.2005 - 09.2013
Data Entry Clerk
Yale New Haven Health System
06.2003 - 08.2005
Career High School