Elisabete Fonseca

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Answered over 40 plus calls per shift to meet fast-paced call center demands.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

• Compiled and analyzed data to track admissions trends and make recommendations for improvements.
• Handled inquiries from prospective students to provide detailed information regarding admissions process.
• Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
• Assisted in development and implementation of faculty development plans.
• Completed preliminary paperwork for incoming and outgoing patients.
• Established and maintained relationships with high schools and community organizations to increase awareness of admissions process.
• Performed document filing, bookkeeping, and faxing for busy student admissions office.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Developed admissions policy, outlining rules and procedures compliant with government regulations.
• Assisted in patient admission process based on federal and state laws.

• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Assisted coworkers and staff members with special tasks on daily basis.
• Executed record filing system to improve document organization and management.
• Liaised between clients and vendors and maintained effective lines of communication.
• Scheduled office meetings and client appointments for staff teams.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Established administrative work procedures to track staff's daily tasks.

• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Launched quality assurance practices for each phase of development
• Maintained professional, organized, and safe environment for employees and patrons.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Checked guests' identification before serving alcoholic beverages.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Used cash registers and credit card machines to cash out customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Partnered with representatives from different carriers to arrange materials shipments.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.

Oversee operations, finances,human resources,marketing and sales, legal aspects and customer service.

Supervision of 40 plus employees.

Payroll.

• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Identified and resolved unauthorized, unsafe, or ineffective practices.