Latavia Wilson
Norcross,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Ultimate Staffing Services
07.2023 - Current
- Verifying information provided is accurate and up to date to approve requests at technician level
- Streamlined prescription processing with accurate data entry and verification of patient information.
CSR - Customer Service Representative
Senture
01.2023 - 05.2023
- Handle high volume outbound calls to health plan members to offer, explain, and schedule a free in-home health evaluation
- Follow approved scripts, ensure members understand and are comfortable with the terms of the evaluation, and respond to rebuttals effectively, persuasively, and with professional courtesy
- Meet daily goals set by the department
- Leverage various systems to schedule providers to conduct in-home or virtual health evaluations and reschedule or cancel appointments if needed.
Customer Service Agent
The Guardian Life Insurance Company
08.2022 - 01.2023
- Resolve customer inquiries related to Life insurance coverage while ensuring to deliver a 5-star customer experience
- Meet and exceed individual performance metrics including average calls per day, adherence, quality, and client surveys
- Research premium or loan payment matters, assist clients with policy changes
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Followed policies and procedures to meet or exceed established performance requirements.
Customer Service Representative
Wayfair
11.2020 - 09.2021
- Assist customers with post order issues
- Troubleshoot and resolve customer inquiries while building a connection with the customer
- Provide best in class customer experience to resolve customer issues
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High school diploma -
Central High School
Phenix City, AL05.2018
Skills
- Pharmacy Technician Experience
- Typing
- Computer Operation
- Cash Handling
- Microsoft Word
- Data Entry
- Resolving Customer Issues
- Documentation
- Microsoft Excel
- Critical Thinking
- Customer retention
- Problem-solving skills
- Team Collaboration
- Insurance Verification
Timeline
Pharmacy Technician
Ultimate Staffing Services
07.2023 - Current
CSR - Customer Service Representative
Senture
01.2023 - 05.2023
Customer Service Agent
The Guardian Life Insurance Company
08.2022 - 01.2023
Customer Service Representative
Wayfair
11.2020 - 09.2021
High school diploma -
Central High School
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