Brenda Dixon
Erwin,NC
Summary
Results-driven Assistant Store Manager experienced in team leadership and operational management. Delivered exceptional customer communication and service while ensuring compliance with standards and regulations. Demonstrated strong work ethic, adaptability, and interpersonal skills, effectively working independently and mastering new skills.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Hobby Lobby Retail Stores
Wilson, NC
10.2014 - Current
- Managed Hobby Lobby sales floor merchandising and seasonal display setup.
- Monitored inventory levels, stockroom organization, and replenishment processes.
- Supported customer service, register coverage, and complaint resolution.
- Enforced store policies, safety standards, and loss prevention procedures.
- Coordinated opening and closing routines for Hobby Lobby retail operations.
- Trained new associates on product knowledge and store procedures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Work closely with CO Manager to ensure seasonal aisles and tables set properly.
Assistant Store Manager
Dollar Tree Stores
Sanford, North Carolina
06.2011 - 09.2014
- Supervised associate scheduling, coaching, and daily task delegation.
- Monitored inventory levels, stockroom organization, and replenishment processes.
- Supported customer service, register coverage, and complaint resolution.
- Enforced store policies, safety standards, and loss prevention procedures.
- Reviewed cash handling, deposit preparation, and register accountability.
- Trained new associates on product knowledge and store procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
Beacon Thrift Store
Erwin, NC
10.2007 - 03.2011
- Managed Beacon Thrift Store daily operations, staff schedules, and customer service.
- Trained employees and volunteers on donation sorting, pricing, and floor standards.
- Oversaw cash handling, register counts, and closing procedures for Beacon Thrift Store.
- Coordinated merchandise intake, sorting, tagging, and stockroom organization.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
Assistant Manager of Operations
Dollar Tree Stores
Dunn, North Carolina
04.2000 - 06.2006
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Coordinated daily operations and ensured efficient workflow throughout the store.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted store manager with scheduling, labor planning, and task assignment.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Reviewed cash handling, deposit preparation, and register accountability.
- Reviewed cash handling, register accuracy, and deposit preparation.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Resolved customer concerns and supported service recovery on the sales floor.
- Coached and developed store associates through formal and informal interactions.
- Coached and developed store associates through formal and informal interactions.
Education
Triton High School
Dunn, North CarolinaSkills
- Inventory management
- Retail operations
- Visual merchandising
- Cash handling
- POS systems
- Loss prevention
- Stockroom organization
- Pricing and markdowns
- Customer service
- Customer engagement
- Conflict resolution
Timeline
Assistant Store Manager
Hobby Lobby Retail Stores
10.2014 - Current
Assistant Store Manager
Dollar Tree Stores
06.2011 - 09.2014
Store Manager
Beacon Thrift Store
10.2007 - 03.2011
Assistant Manager of Operations
Dollar Tree Stores
04.2000 - 06.2006
Triton High School