Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brenda D Novoa

Huntington park,CA

Summary

Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SECURITY GUARD

BEVERLY HOSPITAL
01.2021 - 04.2025
  • Receptionist
  • Patrol (designated area)
  • Pick up & drop off deceased loved ones to the hospitals morgue
  • ANSWER TO CODES

Cannabis Concierge

The Medicine Woman
08.2022 - 12.2022
  • Assisted with store stocking & Inventory
  • Assisted with store opening/closing procedures
  • Assisted with cashier and Reception

Sales Representative

Sprint
01.2020 - 07.2020
  • Reviewed or made changes to customer accounts.
  • Research answers or solutions as needed.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
  • Provided accurate, valid and complete information by using the proper methods/tools.

Sales Representative

Watch Station
09.2019 - 01.2020
  • Assisted with store stocking, floor-sets and opening/closing procedures.
  • Operated cash registers, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
  • Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments.
  • Placed special orders to call other stores to find desired items.

Preload Specialist

UPS
07.2018 - 08.2019
  • Reviewed the rate of load availability to determine when the PPH goal is met
  • Tracked misrouted packages to responsible sorters to document service errors in outbound areas
  • Monitored sort progress to communicate status updates to supervisors

Education

Criminal Justice

UEI College
11.2020

AA - Radiology Tech

MT San Antonio College
01.2024

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Ruben Salazar High School
06.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer support
  • Fluent bilingualism
  • Problem-solving

Certification

Guard Card November 2020

Timeline

Cannabis Concierge

The Medicine Woman
08.2022 - 12.2022

SECURITY GUARD

BEVERLY HOSPITAL
01.2021 - 04.2025

Sales Representative

Sprint
01.2020 - 07.2020

Sales Representative

Watch Station
09.2019 - 01.2020

Preload Specialist

UPS
07.2018 - 08.2019

AA - Radiology Tech

MT San Antonio College

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Ruben Salazar High School

Criminal Justice

UEI College

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Brenda D Novoa