Brenda Edwards
TJ Maxx, TJX Companies
Maryland Heights ,MO
12
years of professional experience
Dynamic retail professional with extensive experience at TJ Maxx, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and driving sales through effective problem-solving and strategic inventory management. Recognized for fostering a collaborative work environment and implementing visual merchandising that boosts engagement and loyalty.
Work History
Assistant Store Manager
3 Years 7 Months- Assisted in managing daily store operations, ensuring efficient workflow and customer service excellence.
- Trained and mentored new team members on policies, procedures, and best practices for store management.
- Implemented visual merchandising standards to enhance product presentation and drive customer engagement.
- Collaborated with management to develop strategies for inventory control and loss prevention initiatives.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Retail Supervisor
2 Years 6 Months- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained new employees on customer service standards and operational processes.
- Coordinated merchandise displays to enhance visual appeal and maximize sales potential.
- Managed inventory levels, conducting regular stock checks to maintain product availability.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
Sales Associate
5 Years 6 Months- Assisted customers in identifying merchandise and locating products within the store.
- Maintained organized sales floor through effective merchandising and restocking strategies.
- Processed customer transactions using POS system, ensuring accuracy and efficiency.
- Collaborated with team members to achieve sales goals and improve customer service experiences.
- Provided product knowledge to customers, enhancing their shopping experience and satisfaction levels.
- Developed strong relationships with returning customers, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
No Degree - Business
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Time management
Team building and leadership
Attention to detail
Timeline
Assistant Store Manager
TJ Maxx, TJX Companies
02.2023 - CurrentRead More
Retail Supervisor
TJ Maxx, TJX Companies
08.2020 - 02.2023Read More
Sales Associate
TJ Maxx, TJX Companies
02.2015 - 08.2020Read More
Saint Louis Community College
No Degree from Business
Read More