Brenda E. Fortuna
Titusville,FL
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
18
18
years of professional experience
Work History
Recreation Assistant
The Villages Center Community
The Villages, FL
04.2023 - 07.2025
- Facilitated communication between staff and participants to address needs and feedback effectively.
- Assisted in planning events, ensuring seamless execution and positive experiences for attendees.
- Ensured clean and safe environment.
- Reported issues and situations to management.
- Opened and closed facilities, including swimming pools, dog parks and recreation centers.
- Maintained records of borrowed and returned recreational equipment.
- Greeted residents and followed ID protocol by checking ID's using a scanner.
Logistics Associate
Harbor Freight Tools
Manchester, NH
04.2014 - 10.2021
- Ensured proper maintenance of stock level, replenishing products that are sold and marking price changes.
- Maintained a safe and clean work environment.
- Unloaded boxes and items from truck. Organized warehouse to make receiving inventory easy.
- Hands on experience with inventory and logistics software program.
- Cashier and customer service duties, providing a fair and friendly atmosphere. Resolved customer issues and answer questions.
Owner
Whimsical Dreamers Boutique
Londonderry, NH
04.2016 - 01.2018
- Managed inventory control of merchandise.
- Used business skills and retail knowledge to generate profit.
- Researched new fashion trends for customer satisfaction.
- Planned and purchased new products.
Personal Trainer/Group Fitness Instructor
Self Employed
Denver, CO
03.2007 - 04.2017
- Specialized in customized fitness, weight loss, endurance and strength training programs.
- Demonstrated ability to upsell additional products and services.
- Lead high and low impact aerobics class, using light weights, resistance bands and step platforms.
Education
Associate In Arts (A.A.) - Fitness
Heritage College
Denver, CO05-2008
Skills
- Sales
- Microsoft Excel and Microsoft Word
- Typing Proficiency
- Creative Solutions
- Call Center Operations
- Conflict Resolution
- Customer Service
Timeline
Recreation Assistant
The Villages Center Community
04.2023 - 07.2025
Owner
Whimsical Dreamers Boutique
04.2016 - 01.2018
Logistics Associate
Harbor Freight Tools
04.2014 - 10.2021
Personal Trainer/Group Fitness Instructor
Self Employed
03.2007 - 04.2017
Associate In Arts (A.A.) - Fitness
Heritage College
CONTACT
- (720) 470-3840
- Pineconz@gmail.com
- Titusville, Florida 32780