Sebastian Olmeda Santos
Virginia Beach,VA
Summary
Personal Training Support Specialist
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recreation Assistant
The Iron Asylum
11.2024 - Current
- Customer Relations & Support: I provide exceptional service by greeting members, answering inquiries, and fostering a welcoming environment that supports members on their fitness journeys
- I excel at building rapport and motivating clients, which directly aligns with the responsibilities of a Personal Training Director
- Administrative Excellence: I manage member check-ins, process new memberships, and handle billing inquiries, ensuring smooth operations and maintaining accurate records
- My attention to detail and organizational skills ensure that all administrative tasks are handled efficiently, freeing up time for coaching and member engagement
- Team Collaboration & Leadership: I work closely with trainers and staff to ensure smooth gym operations, communicate class schedules, and promote new programs
- My ability to lead by example and manage team communication has strengthened my skills in overseeing trainers and ensuring alignment with gym goals and client satisfaction
- Facility & Program Coordination: I oversee the cleanliness and organization of the gym, ensuring it is ready for daily activities
- Additionally, I assist in promoting fitness programs and services, which has helped me understand the importance of a well-rounded, client-centered approach-a key responsibility for a Personal Training Director
- Goal-Oriented Motivation: In working closely with clients to achieve their fitness goals, I have developed an understanding of the importance of individualized training programs and the need for consistent encouragement, which is essential in directing a team of trainers and developing comprehensive fitness plans
Recreation Assistant
MWR
05.2024 - 08.2024
- As a Gym Maintenance and Customer Service Specialist, I am responsible for ensuring the cleanliness and organization of the gym facilities
- My duties include:
- Assisted with the management and operation of computer systems, including scheduling software and customer databases, to streamline gym processes
- Utilized computers for tracking member information, processing payments, and maintaining accurate records, ensuring smooth daily operations
- Maintaining the cleanliness of the gym through regular cleaning and sanitation of equipment and common areas
- Assisting customers with their needs, providing excellent customer service to ensure their satisfaction and a positive experience
- Ensuring all gym equipment and areas are in proper and neat condition, promoting a safe and welcoming environment
- Addressing any issues or concerns promptly and effectively to maintain high standards of service and operational efficiency
- Supporting the overall mission of the gym within the Army, contributing to the physical fitness and well-being of all personnel
Laborer/Stocker
AAFES Exchange Service
06.2023 - 04.2024
- As a Gas Station Attendant and Customer Service Associate, I was responsible for ensuring a well-stocked and customer-friendly environment
- My duties included:
- Restocking shelves and ensuring the availability of all products
- Assisting customers in locating specific items and informing them of any current discounts or promotions
- Providing exceptional customer service to ensure a positive shopping experience and addressing any questions or concerns promptly
- Maintaining cleanliness in all areas, including regular cleaning of the restrooms
- Supporting supervisors with various tasks and responsibilities as needed, contributing to the smooth operation of the gas station
Education
Associate's degree - Science
Elizabethtown Community and Technical College
Elizabethtown, KY05.2024
High school diploma -
Fort Knox High School
Fort Knox, KY05.2022
Skills
- Sales
- Retail Sales
- Adult education
- Communication skills
- Deep learning
- Teamwork
- Power tools
- Strong teamwork
- Flexibility
- Friendly, positive attitude
- Attention to detail
Certification
Driver's License
Accomplishments
- Enhanced Member Retention: Contributed to a 10% increase in member retention by building strong relationships, providing personalized support, and fostering a welcoming atmosphere at The Iron Asylum. This shows your ability to engage and motivate clients, a key skill for a Personal Training Director.
- Streamlined Administrative Operations: Improved the efficiency of membership check-ins and billing processes by implementing a more organized system, reducing wait times by 20%. This demonstrates your organizational skills and ability to optimize gym operations, essential for managing a team of trainers and handling logistics in a leadership role.
- Boosted Gym Engagement & Program Participation: Assisted in the successful launch of new fitness programs, resulting in a 15% increase in class participation within the first month. This accomplishment reflects your ability to promote and coordinate fitness initiatives, which is crucial in a leadership role overseeing personal training and programs.
Languages
Spanish
Full Professional
Timeline
Recreation Assistant
The Iron Asylum
11.2024 - Current
Recreation Assistant
MWR
05.2024 - 08.2024
Laborer/Stocker
AAFES Exchange Service
06.2023 - 04.2024
High school diploma -
Fort Knox High School
Associate's degree - Science
Elizabethtown Community and Technical College
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