Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Weston Shankle

Rogers,USA

Summary

Organized professional with over ten years of experience in service technician dispatching and emergency communication. Expertise in managing high-pressure situations, coordinating resources, and ensuring compliance with service timelines. Proven track record in conflict resolution and operational efficiency, contributing to improved customer satisfaction and productivity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Technician Dispatcher

Wachter
Lowell, AR
10.2023 - 04.2025
  • Answered calls for technicians checking in and out, ensuring efficient scheduling and site readiness.
  • Evaluated low-voltage and fiber tickets, assigned appropriate technicians with the required skills, and maintained SLAs.
  • Collaborated with Wachter technicians, subcontractors, and 'Field Nation' techs to complete service tickets on time.
  • Managed material orders for job sites, maintained technician schedules, and ensured that truck stock was fully prepared before job assignments.
  • Handled vendor purchases, including material ordering, and shipping coordination.
  • Processed billing for service tickets, including drafting and finalizing versions, and contributed to forecasting efforts.
  • Serviced NCR, Public Storage, and H&P.

Police, Fire & Medical Dispatcher

City of Rogers
Rogers, AR
10.2021 - 10.2023
  • Managed both emergency and non-emergency calls, prioritized responses, and dispatched officers, fire teams, and EMS teams.
  • Conducted radio traffic, entered, and updated data, including warrant entry and deletion.
  • Notarized documents for officers and courts, ensuring compliance with legal procedures.

Police Dispatcher

Lowell Police Department
Lowell, AR
10.2016 - 10.2021
  • Handled emergency and non-emergency calls, prioritized call responses, and dispatched officers efficiently.
  • Coordinated radio communication, managed data entry, and processed warrant updates.
  • Notarized documents and supported officers with court documentation.

Education

High School Diploma -

Bentonville High School
Bentonville, AR

Skills

  • Microsoft Excel
  • Microsoft Word
  • Adobe
  • Awin Radio
  • Conflict management
  • Time management
  • Customer service

Certification

  • Notary Public, 12/01/20 - 10/31/29
  • First Aid Certification
  • Arbinger Conflict Resolution and EQ training

Timeline

Service Technician Dispatcher

Wachter
10.2023 - 04.2025

Police, Fire & Medical Dispatcher

City of Rogers
10.2021 - 10.2023

Police Dispatcher

Lowell Police Department
10.2016 - 10.2021

High School Diploma -

Bentonville High School

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Weston Shankle