Kaylah Martinez
Laredo
Summary
Developed strong interpersonal and problem-solving skills in fast-paced team environment. Proven ability to handle multiple tasks efficiently while maintaining high level of customer service. Seeking to transition these transferrable skills into new field.
Overview
4
4
years of professional experience
Work History
Crew Team Member
Olive Garden
Laredo, TX
09.2024 - 01.2026
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed food preparation, adhering to safety and quality standards.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new staff on operational procedures and customer interaction techniques.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Implemented process improvements that enhanced efficiency of service delivery.
- Operated register to process payments and collect cash payment for order totals.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
Customer Sales Representative
Victoria Secret
Laredo, Texas
10.2023 - 08.2024
- Assisted customers in selecting products that best met their needs.
- Managed incoming calls, emails, and online requests from customers efficiently.
- Resolved customer inquiries and complaints in a timely manner.
- Adhered to company policies and procedures when dealing with customers.
- Utilized problem-solving skills to resolve complex customer issues quickly.
- Provided excellent customer service to ensure customers' satisfaction.
- Answered product or service questions with up-to-date knowledge of promotions.
- Monitored inventory levels to ensure product availability for customers.
- Described product to customers to accurately explain details and care of merchandise.
- Computed sales prices, totaled purchases and received and processed cash or credit payment.
- Enhanced customer experience through personalized product recommendations and effective communication.
- Managed sales transactions efficiently using point-of-sale systems to ensure accuracy.
Service Crew Member
Alamo Drafthouse Cinema
Laredo, Texas
05.2022 - 08.2023
- Developed strong working relationships with fellow team members and supervisors through effective communication and collaboration.
- Maintained cleanliness of work area, including counters, tables, floors, walls, utensils, dishware and glassware throughout shift.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Provided timely, accurate and efficient food service to customers with a warm and friendly attitude.
- Performed opening and closing duties such as setting up dining areas and restocking supplies according to company guidelines.
- Maintained a clean and organized work environment that was free of safety hazards.
- Monitored inventory levels of supplies needed for daily operations.
- Proficiently managed multiple tasks simultaneously while adhering to company standards for quality assurance.
- Demonstrated excellent customer service and communication skills while managing a high-volume of orders in a fast-paced restaurant environment.
- Ensured accuracy of all orders by double checking order tickets before delivery.
- Completed basic food preparation such as cutting, cooking, and presentation.
- Successfully completed food safety certification courses upon hire.
Education
High School Diploma -
United High School
Laredo, Texas05-2022
Skills
- Product Promotion
- Client Needs Assessment
- Payment Processing
- Customer Service
- Attention to detail
- Product and Service Sales
- Multitasking and organization
- Verbal and written communication
- Inventory management
- Telephone etiquette
- Adaptability and reliability
- Initiative and Self-motivation
- Workplace efficiency
Timeline
Crew Team Member
Olive Garden
09.2024 - 01.2026
Customer Sales Representative
Victoria Secret
10.2023 - 08.2024
Service Crew Member
Alamo Drafthouse Cinema
05.2022 - 08.2023
High School Diploma -
United High School