Brenda Escobar
Katy,Tx
Summary
Highly energetic, detail-oriented individual with a talent for managing multiple responsibilities while providing exceptional customer service. Recognized for reliability and friendliness, with a quick ability to learn new concepts and skills. Passionate about improving customer satisfaction and creating positive experiences. Experienced in inventory management, order fulfillment, and warehouse operations, utilizing strong organizational skills and attention to detail for timely and accurate deliveries. Deep understanding of collaborative teamwork and adaptability to meet changing business needs.
Overview
8
8
years of professional experience
Work History
Logistics and Fulfillment Specialist Team Leader
Walmart
03.2021 - Current
- Streamlined order processing by coordinating inventory management and shipping operations.
- Implemented quality control measures to ensure accuracy in order fulfillment and reduce errors.
- Trained new staff on best practices for inventory systems and operational procedures.
- Analyzed fulfillment workflows, identifying areas for improvement and enhancing overall efficiency.
- Managed returns processing, ensuring timely resolutions and customer satisfaction.
- Managed inventory levels to ensure optimal stock availability and reduce fulfillment delays.
Fuel Station Operations Manager
Walmart
04.2020 - 03.2021
- Lead and mentor attendants to foster collaboration.
- Implemented strategic plans to optimize daily operations and resource allocation.
- Conduct training sessions for team skill enhancement.
- Oversee fuel station operations for optimal efficiency.
- Implement service delivery improvements to cut costs.
- Maintain high customer service, resolving inquiries quickly.
- Execute strategies to enhance patronage and retention.
- Monitor fuel inventories, coordinating vendor replenishment.
- Manage budgets, track expenditures, and prepare reports.
Front End Academy Trainer
Walmart
08.2019 - 03.2020
- Eliminated process gaps with standardized training methods.
- Evaluated training effectiveness through participant feedback, leading to continuous improvement of program content.
- Trained and mentored associates on performance strategies and customer service.
- Mentored new hires, enhancing staff development and productivity.
- Oversaw daily operations to maintain high productivity levels.
- Facilitated onboarding sessions to ensure new hires understood company policies and safety protocols.
- Collaborated with management to identify skill gaps and implement targeted training solutions.
- Mentored junior trainers, enhancing their delivery skills and knowledge of training methodologies.
Customer Service Manager
Walmart
09.2018 - 07.2019
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Accounting Associate
Walmart
01.2017 - 08.2018
- Utilized mathematical skills daily for calculations in accounting systems.
- Processed and reconciled financial transactions to ensure accuracy and compliance.
- Analyzed variances daily and corrected errors to resolve discrepancies.
- Organized invoices, files, and receipts with proper coding for easy retrieval.
- Reported financial data and maintained updated records in ledgers and journals.
- Managed documentation and reporting of expenses, sales, and transactions.
- Coordinated gathering documentation for audits and conducted reviews.
Education
High School Diploma -
Cy-Springs H.S
Cypress, TX2010
Skills
- Excellent time management skills
- Cash Handling
- Strategic planning
- Organization
- Responsible
- Great Customer Service
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Team leadership
- Customer service
Timeline
Logistics and Fulfillment Specialist Team Leader
Walmart
03.2021 - Current
Fuel Station Operations Manager
Walmart
04.2020 - 03.2021
Front End Academy Trainer
Walmart
08.2019 - 03.2020
Customer Service Manager
Walmart
09.2018 - 07.2019
Accounting Associate
Walmart
01.2017 - 08.2018
High School Diploma -
Cy-Springs H.S
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