Kalika Moore
Durham,NC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
14
14
years of professional experience
Work History
Reverse Logistics Specialist
Target
10.2019 - 05.2023
- Implemented and developed supply chain strategies to optimize efficiency.
- Systemized and facilitated over 17 departments inventory , waste management, and sales processes to regulate profit loss and gains.
- Analyze, and maintained invoices of all incoming and outgoing inventory, billing discrepancies, and supplies.
- Implemented systems and procedures for accurate data collection and reporting.
- Negotiated contracts to secure favorable rates and terms.
- Developed relationships with shareholders, vendors, and department leaders to communicate budgets, strategies, and planogram updates.
- Implemented and developed supply chain strategies to optimize efficiency
Assistant Store Manager
Children's Place Inc.
02.2019 - 10.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated a staff of 15 people to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Dollar Tree
05.2018 - 03.2019
- Assisted Store Manager with implementing programs, company policies, and guidelines
- Balanced safe, created cashier banks, created, validated and deposited deposits daily
- Analyzed inventory management to create shrink plans that will create greater profit gain
- Directed sales floor activities ensuring excellence in customer service and resolving store level problems
- Established sales goals manage budgets devise sales forecasts consistently maximizing sales and profits
- Tracks performance data for assigned area (e.g
- Best sellers, space allocation, etc.) and make necessary adjustments to drive productivity and efficiency
- Rotated merchandise and displays to feature new products and promotions
Benefits Agent
Conduent
09.2017 - 05.2018
- Provided the highest quality of customer service to a wide range of healthcare benefit recipients in acall center environment
- Navigated through multiple computer applications and databases with speed and accuracy, whileassisting customers with their health, and claim inquiries
- Assisted customers with invoice inquiries to ensure that health providers have accurately billedmedical codes for patients, and initiated adjustments when necessary after research is completed
- Performed verification screenings according to Health Insurance Portability and Accountability Act(HIPAA) policies to ensure that protected health and personal information remain secure
- Maintained a weekly quality score of 98-100% based on customer experience surveys
- Maintained and filed appeals on preauthorizations and precertifications that were denied healthprocedures
Department Sales Manager
01.2012 - 01.2017
- Increased paint department sales by 47% through daily, weekly, and monthly reviews ofmerchandising and monitoring product availability
- Restructured plumbing department to increase sales 23% above forecast by redesigning departmentto limit shrinkage and product loss
- Recruited, trained, supervised and appraised staff of 25 to 100 in multiple departments, utilizing
- Kronos time keeping software to track and plan employee activities and trainings
Department Associate
01.2010 - 01.2012
- Developed over 150 business relationships to increase sales from consumer groups such as non-profit organizations, local communities, contractors, vendors, and customers
- Captured feedback from customers to create a healthy shopping experience through in-storecustomer surveys and customer satisfaction interviews
- Greeted and assisted 50-100 customers daily with future projects, designs, inquiries and complaints
Pricing Coordinator
01.2009 - 01.2010
- Monitored competitor promotions and sales to develop competitive promotional strategies
- Performed daily audits of all departments to ensure accuracy and accessibility of product pricing
- Notified daily department associates and leads on pricing corrections and changes forthcoming
Education
General Education
Free State Challenge Academy (formerly Maryland Military Academy)
07.1997
Certification in Bio Technology - Sterile Processing Technology
Durham Technical Community College
Durham, NC05.2002
Associate of Science - Environmental Engineering
Montgomery College
Rockville, MD05.2011
Skills
- Call Center, Customer Care, Customer Support, Forklift Operator, Shipping And Receiving, Sales
- Training ,and mentoring expertise
- Vendor relationship management
- Inter-department collaboration
- Budgeting and reporting
- Exceptional telephone etiquette
- Exceptional interpersonal communication
- Administrative support
- Account management
- Excellent time management skills
Timeline
Reverse Logistics Specialist
Target
10.2019 - 05.2023
Assistant Store Manager
Children's Place Inc.
02.2019 - 10.2019
Assistant Store Manager
Dollar Tree
05.2018 - 03.2019
Benefits Agent
Conduent
09.2017 - 05.2018
Department Sales Manager
01.2012 - 01.2017
Department Associate
01.2010 - 01.2012
Pricing Coordinator
01.2009 - 01.2010
General Education
Free State Challenge Academy (formerly Maryland Military Academy)
Certification in Bio Technology - Sterile Processing Technology
Durham Technical Community College
Associate of Science - Environmental Engineering
Montgomery College
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