Brenda Esparza
Pico Rivera,CA
Summary
A motivated Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, time management, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Senior Fraud Prevention Specialist
AXS
04.2018 - Current
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Initial Inside Adjuster II
Infinity Insurance Company
01.2015 - 03.2018
- Investigate, analyze, and determine the extent of insurance company's liability concerning personal, or property loss or damages, and attempt to effect settlement with claimants
- Interview or correspond with claimant and witnesses, consult police and hospital records, and inspect property damage to determine extent of liability
- Refer questionable claims to an investigator within the special investigations unit
- Effectively communicate with people shaken by an accident, who may be upset with the outcome of a claim.
International Fraud Analyst
Newegg.com
01.2013 - 01.2015
- Process and review orders
- Responsible for in-bound and out-bound phone calls to card issuers, customers, and law enforcement representatives
- Identifying fraud patterns to help create strategies to minimize fraud rate, chargebacks and overall payment costs in addition to protecting customers
- Assisting Law Enforcement regarding fraudulent accounts by providing information that assists in their investigations.
Education
Bachelor of Science Degree in Criminal Justice -
Everest College
Ontario, CA01.2013
Associate of Science Degree in Criminal Justice -
Everest College
City of Industry, CA01.2010
Skills
- Proficient in Microsoft Office
- Analytical Thinking
- Self Motivation
- Time Management
- Teamwork and Collaboration
- Fraud detection techniques
- Investigative abilities
- Financial Transactions Monitoring
Timeline
Senior Fraud Prevention Specialist
AXS
04.2018 - Current
Initial Inside Adjuster II
Infinity Insurance Company
01.2015 - 03.2018
International Fraud Analyst
Newegg.com
01.2013 - 01.2015
Bachelor of Science Degree in Criminal Justice -
Everest College
Associate of Science Degree in Criminal Justice -
Everest College
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