Briana Bowen
Kansas City,MO
Summary
Responsible and motivated student ready to apply education in the workplace. ability to handle challenging work, and excellent time management skills. Safety-focused truck driver with outstanding work ethic. Skilled in customer service, following DOT requirements and good safety practices. Licensed for Class A operation.
Overview
9
9
years of professional experience
Work History
Fraud Prevention Specialist
Jack Henry & Associates
Monett, MO
04.2023 - Current
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Created reports detailing key insights gained through analysis of data related to fraud incidents and cases handled by the department.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
Virtual Retail Chat Expert
T-Mobile
08.2020 - 04.2022
- Assisted customers with information on products/services to best fit their needs
- Exceeded monthly sales goals as wells as customer service metrics
- Provided customers with Chat/phone responses in timely manner.
CSR/Collector
Centrinex
08.2017 - 12.2019
- Process customers online request for payday advances
- Exhaust Excessive research to provide customers with approval for personal necessities
- Set up convenient payment arrangements.
Administrative Asst.
Neovia Logistics
03.2015 - 05.2017
- Responsible for working with a variety of source documents to verify accuracy of work
- Demonstrate and utilized office automation tools and software
- Demonstrate the proper communication required to serviced clients' needs and request
- Demonstrate the performance of specialized clerical, and documentation duties.
Education
CDL - Medium-to-Heavy Vehicle And Truck Technology
New Reflection Technical Institute
Kansas City, MO12-2022
High School Diploma -
Westport High School
Kansas City, MO05-2007
Skills
- Critical Thinking
- Multitasking
- Verbal and Written Communication
- Proficient in Microsoft Office
- Effective Communication
- Safe Driving
- Load Security
- Equipment Operation
- Shipping and Packaging
- Trained in Missouri Safety Regulations
- Air Brake Certification
- Vehicle Maintenance
- DOT Compliance
References
References available upon request.
Timeline
Fraud Prevention Specialist
Jack Henry & Associates
04.2023 - Current
Virtual Retail Chat Expert
T-Mobile
08.2020 - 04.2022
CSR/Collector
Centrinex
08.2017 - 12.2019
Administrative Asst.
Neovia Logistics
03.2015 - 05.2017
CDL - Medium-to-Heavy Vehicle And Truck Technology
New Reflection Technical Institute
High School Diploma -
Westport High School
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