Brenda Evans
City Of Savannah
Ellabell,GA
28
years of professional experience
Customer service professional handling complex account issues, billing corrections, and escalated customer concerns. Delivers billing support, payment processing guidance, and complaint resolution while helping keep service interactions accurate and efficient. Provides steady support to new staff and helps reinforce service standards during busy call periods.
Work History
Production Assembler
3 Years- Build and assemble heavy-duty electrical transformers.
- Construct transformer cores and braid copper leads.
- Insulate leads and attach pressboards.
- Align key spaces and apply wood strips during assembly.
- Read and interpret blueprints.
- Follow safety, quality, and production procedures.
Customer Service Representative
8 Years 3 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Utility Billing Supervisor
16 Years 9 Months- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Performed account reconciliations and resolved variances.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 12 employees.
- Performed billing, collection and reporting functions for office.
- Supervised 12 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Associate of Applied Science - Accounting
Skills
Customer service and assistance
Customer account management
Customer data confidentiality
Data entry and maintenance
Policy and procedure adherence
Billing operations
Invoice processing
Account reconciliation
Payment processing
Collections management
Public Notary
Obtained my certification for Public Notary April 24, 2021
Timeline
Production Assembler
Ga Transformer
09.2023 - CurrentRead More
Customer Service Representative
City Of Savannah
06.2018 - CurrentRead More
Utility Billing Supervisor
City Of Savannah
03.1999 - 12.2015Read More
Savannah Technical College
Associate of Applied Science from Accounting
Read More