Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Fairbrother

Ocala,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused and reliable while bringing high enthusiasm. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

6
6
years of professional experience

Work History

Beverage Server

Yellow Pony
04.2021 - Current
  • Upheld high standards of cleanliness, frequently cleaning and oranizing.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Attendance Clerk

Belleview High School
10.2019 - 04.2021
  • Input daily attendance information into office database for entire school.
  • Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
  • Maintained accurate records of all absences, truancy issues and disciplinary actions.
  • Called parents and guardians to inquire about late or truant students.
  • Processed and scanned files into electronic databases.
  • Composed correspondence to internal and external parties as requested.
  • Prepared files for archiving and exchanges, tracking file movement and history.
  • Added, modified and purged file entries.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Server

Olive Garden
04.2017 - 01.2020
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
06.2020

Associate of Arts - Elementary Education

College of Central Florida
Ocala, FL
06.2010

Skills

  • Cool Under Pressure
  • Team Player
  • Billing and Payment Processing
  • Inventory Tracking
  • Conducting Research
  • Courteous Phone Demeanor
  • Adaptable and Flexible

Timeline

Beverage Server

Yellow Pony
04.2021 - Current

Attendance Clerk

Belleview High School
10.2019 - 04.2021

Server

Olive Garden
04.2017 - 01.2020

Bachelor of Science - Psychology

University of Central Florida

Associate of Arts - Elementary Education

College of Central Florida

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Brenda Fairbrother