Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
References
SeniorSoftwareEngineer
Brenda Fairley

Brenda Fairley

Conroe,TX

Summary

Analytical and results-oriented Regional Program Manager with more than 15 years of expertise successfully delivering dynamic solutions to solve business issues. Dedicated leader known for presenting information in clear, concise ways. With a successful track record of supervising interdepartmental activities and cultivating relationships. Ready for a new position where attention to detail and dynamic communication skills can be utilized.

Overview

3
3
years of professional experience

Work History

Regional Program Manager

United Healthcare
Houston, TX
01.2023 - Current
  • Program Manager supporting TX, OK, IL and KY Markets by ensuring deliverables are met on time within quality standards.
  • Managed and tracked over 132 incoming issues YTD reported by internal stakeholders.
  • Managed a team of 40 professionals responsible for executing regional program initiatives. Created processes to monitor compliance with program policies and procedures across the region.
  • Assisted local teams in developing strategies that would ensure successful implementation of their respective programs within their regions.
  • Analyzed data from multiple sources to identify trends, opportunities, and areas for improvement in regional programming efforts.
  • Participated in regular reviews of current processes used by local teams in order to identify potential efficiencies or cost savings measures.
  • Prepared reports detailing progress on all regional program initiatives for senior management review.
  • Developed training materials related to regional programs for internal staff members and external partners.
  • Successfully managed 4 high impact projects including UHN Inquiry Mailbox Project, Facility Re-credentialing Project, CORE Reconciliation and Employee Experience as a result.

Business Analyst

United Healthcare
Houston, TX
01.2021 - 12.2022
  • Developed and maintained learning curriculum and strategies within Advance Triage and Intake Org, palatable for a multi-national population.
  • Built standard operational procedures (SOP), workflows, and training materials for Holmes, Scrub, Import, and Automation from end to end.
  • Conduct and/or coordinated training sessions, refreshers, and on the job training (OJT) for new and existing staff of over 250 Full time employees on Holmes, Import, and Automation processes.
  • Collaborated with Learning Solutions or applicable business partners to create workflows, user stories, update documentation or bring awareness of high impact changes to processes, standard operational procedures and/or Job Aids.
  • Collaborated with business partners to create new opportunities for automation within National Roster Management Model (NRMM), Triage, Network Help and Import by incorporating existing automation tools such as Holmes, PSI, BAPA, Impact and Propel into the workflow.
  • Liaison for Import partnering with vendors, senior leadership, subject mater experts, talent development and other business partners to advance business solutions.
  • Assisted in creation of the Quality program for Imports by acting as a process consultant, creating preliminary scorecard, conducted testing, provided demonstrations, and managed pilot participants.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

Sr. Business Consultant

United Healthcare
Houston, TX
01.2021 - 12.2022
  • Diversity, Equity, and Inclusion (DEI) Steering Committee Member supporting over 5,000 EE’s and Sr. Level Management responsible for promoting allyship and generating innovative ideas to accelerate our DEI agenda
  • Manage Voice of Employee (VOE) submissions for the Provider Data Operations Division, by engaging senior leadership to research, review and implement initiatives submitted to the site. Implemented 4 new process improvement and 1 new program in 2022 across the division as a result.
  • Collaborate with Senior leadership to facilitate handling of open Executive Escalations by developing remediation plans and preventative measures. Prepared detailed presentation and/or summaries to communicate findings to senior management team.
  • Successfully manage an average of 2 high risk escalations received by executive leadership per week, 103 YTD for 2022. Develop and maintain the Escalation SharePoint and its content to intake and manage escalations across all areas within Provider Data Operations.
  • Administer broad range of specialized business consulting services and solutions to meet complex business challenges. Identified key performance indicators and established targets for operational efficiency.
  • Create curriculum and host 8 week focus group with 13 participants, designed to encourage DEI, relationship building, innovation, engagement, address burn out, and conflict resolution for the Accuracy and Process Optimization organization.
  • Lead cross-functional meetings designed to identify and assess business controls, risks, process gaps and workflow inefficiencies.
  • Monitored operations and reviewed records and metrics to understand company performance, accomplish MBO's and increase automation tool utilization across all areas with the organization.

Education

Bachelor’s Degree in Communication/Business -

Humboldt State University
05.2004

Skills

  • Business Analysis and Reporting
  • Curriculum Development
  • Process Improvement
  • Collaboration
  • Documentation and Reporting
  • Performance Tracking and Evaluation
  • Complex Problem Solving
  • Decision-Making

Accomplishments

  • Provider Ops New Hire Video Presenter-2021
  • DEI Awareness Presentation Series- 2021
  • Service Hero Nominee- 2019,2020
  • End to End 2022 Town Hall DEI Presenter-2021
  • End to End Q4 Employee of the Month Recognition-2021

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō

Timeline

Regional Program Manager

United Healthcare
01.2023 - Current

Business Analyst

United Healthcare
01.2021 - 12.2022

Sr. Business Consultant

United Healthcare
01.2021 - 12.2022

Bachelor’s Degree in Communication/Business -

Humboldt State University

References

  • Timothy Pagel, United Health Group, Asst Director Provider Data, Timothy_L_Pagel@uhc.com
  • Kristie Richardson, United Health Group, VP Provider Services, Kristie_M_Richardson@uhc.com
  • Nelda Timmons, United Health Group, Director Provider Data, Nelda_Timmons@uhc.com

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