Dynamic individual with hands-on experience in medical registration and talent for navigating challenges. I bring strong problem-solving skills and pro-active approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Telephone Operator
ST Joseph Medical Center, Hospital, Yonkers .Newyork
04.2024 - Current
Operate switchboard and route incoming calls to appropriate departments.
Respond to customer inquiries with patience and positivity to establish excellent first impression.
Demonstrate adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
Direct emergency calls to appropriate departments, ensuring swift action for critical situations, announce on hospital Intercom to alert all departments of critical codes.
Assisted over 100-200+ customers daily by answering questions and transferring to appropriate departments.
Medical Receptionist
Dr. Russell Trahan
08.2019 - 09.2022
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
Completed clerical duties and tasks for clinic administration.
Maintained clear communication lines between patients, providers, and insurance companies to address any billing discrepancies or concerns.
Prepared examination rooms for incoming patients, ensuring cleanliness and availability of necessary supplies.
Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
Medical Biller
Bronx Lebanon Hospital
07.2004 - 12.2010
Verified accuracy of patient information, including demographic data and insurance coverage details
Assisted with answering telephone to provide requested billing information
Posted payments to the electronic medical records system upon receipt of payment claims
Reviewed and evaluated unpaid claims to determine the cause of delay or denial, taking appropriate action as needed
Performed claims research, appeals, and related follow-up calls
Initialized reviews on claims that were unpaid to obtain zero balance or to be turned over for collection
Education
Certification - Certified Clinical Medical Asssitant
Westchester Community College
08.2023
Skills
Customer Service
Patient Registration
Electronic Medical Records
Insurance Billing Procedures
Excellent written and Verbal skills
HIPPA Compliance
Ability to Multitask
Time Management
Empathy and patience
Telephone reception
Computer skills
Follow up skills
Records management
Emergency response
Certification
Certified Clinical Medical Assistant, Westchester Community College, 08/01/23, N5Y8Y6L4
Jobtitle
Medical Clerk
Timeline
Telephone Operator
ST Joseph Medical Center, Hospital, Yonkers .Newyork
04.2024 - Current
Medical Receptionist
Dr. Russell Trahan
08.2019 - 09.2022
Medical Biller
Bronx Lebanon Hospital
07.2004 - 12.2010
Certification - Certified Clinical Medical Asssitant
Regulatory Specialist- Senior at St. Joseph Hospital- St. Charles, St. Joseph Hospital- Wentzville, St. Joseph Hospital- Lake St. Louis, Kisker Outpatient Surgery CenterRegulatory Specialist- Senior at St. Joseph Hospital- St. Charles, St. Joseph Hospital- Wentzville, St. Joseph Hospital- Lake St. Louis, Kisker Outpatient Surgery Center