Brenda Feliciano
Yonkers,New York
Summary
Dynamic individual with hands-on experience in medical registration and talent for navigating challenges. I bring strong problem-solving skills and pro-active approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Telephone Operator
ST Joseph Medical Center, Hospital, Yonkers .Newyork
04.2024 - Current
- Operate switchboard and route incoming calls to appropriate departments.
- Respond to customer inquiries with patience and positivity to establish excellent first impression.
- Demonstrate adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Direct emergency calls to appropriate departments, ensuring swift action for critical situations, announce on hospital Intercom to alert all departments of critical codes.
- Assisted over 100-200+ customers daily by answering questions and transferring to appropriate departments.
Medical Receptionist
Dr. Russell Trahan
08.2019 - 09.2022
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Completed clerical duties and tasks for clinic administration.
- Maintained clear communication lines between patients, providers, and insurance companies to address any billing discrepancies or concerns.
- Prepared examination rooms for incoming patients, ensuring cleanliness and availability of necessary supplies.
- Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
Medical Biller
Bronx Lebanon Hospital
07.2004 - 12.2010
- Verified accuracy of patient information, including demographic data and insurance coverage details
- Assisted with answering telephone to provide requested billing information
- Posted payments to the electronic medical records system upon receipt of payment claims
- Reviewed and evaluated unpaid claims to determine the cause of delay or denial, taking appropriate action as needed
- Performed claims research, appeals, and related follow-up calls
- Initialized reviews on claims that were unpaid to obtain zero balance or to be turned over for collection
Education
Certification - Certified Clinical Medical Asssitant
Westchester Community College
08.2023
Skills
- Customer Service
- Patient Registration
- Electronic Medical Records
- Insurance Billing Procedures
- Excellent written and Verbal skills
- HIPPA Compliance
- Ability to Multitask
- Time Management
- Empathy and patience
- Telephone reception
- Computer skills
- Follow up skills
- Records management
- Emergency response
Certification
Certified Clinical Medical Assistant, Westchester Community College, 08/01/23, N5Y8Y6L4
Jobtitle
Medical Clerk
Timeline
Telephone Operator
ST Joseph Medical Center, Hospital, Yonkers .Newyork
04.2024 - Current
Medical Receptionist
Dr. Russell Trahan
08.2019 - 09.2022
Medical Biller
Bronx Lebanon Hospital
07.2004 - 12.2010
Certified Clinical Medical Assistant, Westchester Community College, 08/01/23, N5Y8Y6L4
Certification - Certified Clinical Medical Asssitant
Westchester Community College
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