Brenda Fernandez
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Whirlyball
03.2021 - Current
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Leasing Consultant
Austin Highland
07.2019 - 01.2021
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Bank Teller
TCF National Bank
03.2018 - 06.2019
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
Education
Bachelor of Arts - Marketing
Aurora University
Aurora, IL05-2026
Associate of Arts -
Joliet Junior College
Joliet, IL05-2024
Skills
- Guest Engagement
- Table Setting
- Professional Appearance
- Suggestive Selling
- Cash Handling
- Check payment processing
- Effective customer upselling
- Cash counting
- Spanish speaking
Languages
Spanish
Native/ Bilingual
Timeline
Server
Whirlyball
03.2021 - Current
Leasing Consultant
Austin Highland
07.2019 - 01.2021
Bank Teller
TCF National Bank
03.2018 - 06.2019
Bachelor of Arts - Marketing
Aurora University
Associate of Arts -
Joliet Junior College
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