Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Ferrari

Phoenix,AZ

Summary

Dynamic Shift Manager at McDonald's with a strong focus on customer service and employee training. Proven ability to motivate staff and enhance team performance while ensuring workplace safety. Skilled in cash handling and adept at resolving customer complaints, fostering positive relationships, and driving quality assurance initiatives.

Overview

9
9
years of professional experience

Work History

Shift Manager

Mcdonalds
Phoenix Az
11.2023 - Current

Production Worker

Franz Bakery
Anchorage, AK
04.2017 - 03.2023

Education

Graduated -

Service High School
Anchorage, AK
05.1995

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Staff training and onboarding
  • Interpersonal skills

Timeline

Shift Manager

Mcdonalds
11.2023 - Current

Production Worker

Franz Bakery
04.2017 - 03.2023

Graduated -

Service High School