Brenda Fisher
New Braunfels,TX
Summary
Highly skilled candidate experienced in information organization and data entry. Self-directed and organized professional with proven track record for managing information with extreme care. Committed to maintaining high standards for confidentiality, productivity and accuracy.
Overview
26
26
years of professional experience
Work History
CARRIER LIAISON AUDITOR/TPA
Boon Chapman
New Braunfels, TX
05.2023 - 02.2024
- Contacting the carriers to let them know when a group was terming products with them, and our company, as well.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
Data Entry Specialist
Hawkeye Management
BENTONVILLE, AR
01.2011 - 12.2015
- Worked remotely for the company after moving out of state.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Customer Service Associate
Cash America
Universal City, TX
01.2004 - 12.2006
- Provided excellent customer service to clients seeking pawn and payday loans
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Maintained comprehensive knowledge of various loan products offered by the company, enabling effective guidance for clients seeking appropriate financing solutions.
- Utilized advanced organizational skills to manage multiple files simultaneously, prioritizing tasks based on urgency and importance.
Collections Agent
JPMorgan Chase & Co
Boerne, TX
01.2000 - 05.2004
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
customer service for MCI
MCI
Aransas Pass, TX
02.1998 - 05.2000
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
Education
Diploma -
Del Mar
Skills
Safety awareness
Safety Management
Call center operations background
Call center experience
HIPAA Compliance
Appointment management
Health Education
POS system knowledge
Relationship Building
Abilitysummary
10 years Experience in operating data entry keying, 15 years experience in customer service. Worked on all computer programs, and can type 40+ words per minute.
Education - Sections
General High School Curriculum, High School Equivalency Diploma, Del Mar college, TX
References
- Cathy ROBERTSON, Manager, Hawkeye, Tripletboysmom@outlook.com, 479-903-0727
- Suzanne SCOTT, Carrier liaison manager, Boon Chapman, 281-827-2822
Sections
- Employment History, CARRIER LIAISON AUDITOR/TPA, Boon Chapman, New Braunfels, TX, 05/2023 - 02/2024, Tickets would come in to our ticketing box from insurance Carriers regarding rate discrepancies. They Needed to be researched, and try to find the issue.
- Some tickets would be regarding Commission discrepancies from Insurance carriers.
- Would also Run reports for carriers.
- Communicate with carriers through tickets regarding what resolution I found
- Contacting the carriers to let them know when a group was terming products with them, and our company, as well., Data Entry Specialist, Hawkeye Management, BENTONVILLE, AR, 01/2011 - 12/2015, Entered clients' credit report information into the company's system accurately and efficiently.
- Worked closely with processors to ensure all necessary information was provided to expedite loan approvals.
- Assisted manager with various projects including compiling reports and updating databases.
- Demonstrated exceptional attention to detail and accuracy in all data entry tasks.
- Received high praise from manager for hard work and ability to go above and beyond.
- Worked remotely for the company after moving out of state., Customer Service Associate, Cash America, Universal City, TX, 01/2004 - 12/2006, Customer Service Associate Cash America - Universal City, TX January 2004 to December 2006
- Provided excellent customer service to clients seeking pawn and payday loans.
- Processed customer payments and maintained accurate records.
- Conducted sales transactions and maintained inventory.
- Performed heavy lifting and organized merchandise displays.
- Called customers for loan collections and demonstrated effective communication skills., Collections Agent, JPMorgan Chase & Co, Boerne, TX, 01/2000 - 05/2004, Collections JPMorgan Chase & Co - San Antonio, TX January 2000 to December 2004
- Demonstrated exceptional communication skills in calling credit card customers who were delinquent on payments.
- Negotiated payment arrangements with customers to help them avoid further financial difficulties.
- Won several company contests for high performance and customer service.
- Maintained detailed records of all customer interactions and payment arrangements.
- Demonstrated persistence and dedication in securing payments from customers who were in arrears., customer service for MCI, MCI, Aransas Pass, TX, 02/1998 - 05/2000
- Education History, Teacher, Kids R Us, Aransas Pass, TX, 01/1993 - 12/1996, Teacher Kids R Us - Corpus Christi, TX January 1998 to December 2000
- Developed and implemented age-appropriate lesson plans for 2-year-olds.
- Assisted with meal preparation and monitored mealtime.
- Ensured a safe and engaging play environment for children.
- Demonstrated patience and kindness in working with young children.
Timeline
CARRIER LIAISON AUDITOR/TPA
Boon Chapman
05.2023 - 02.2024
Data Entry Specialist
Hawkeye Management
01.2011 - 12.2015
Customer Service Associate
Cash America
01.2004 - 12.2006
Collections Agent
JPMorgan Chase & Co
01.2000 - 05.2004
customer service for MCI
MCI
02.1998 - 05.2000
Diploma -
Del Mar