Brenda Flores
Montgomery,IL
Summary
Highly experienced retail sales/customer service professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise, products or services and upselling to meet sales quotas or goals. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales as well as going over any additional questions or concerns to assure full understanding of clients and repeat business.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
AT&T
Aurora, IL
12.2016 - Current
- Being the face of AT&T in providing personalized interactions, excellent customer service and being knowledgeable of all AT&T products and services.
- Prospect to attain new customer sales and upselling existing customers for wireless, tv, internet and home security services.
- Achieved top performance by strategically adapting to rapidly changing, competitive technology environment.
- Assist customers with all billing related questions and concerns, processing payments, setting up payment plans and going over usage to explain bill charges over the phone and in person.
Service Repair Technician
Phonak
Aurora, IL
12.2015 - 11.2015
- Assessed, troubleshooted and repaired hearing aids.
- Kept customers informed of progress to completion for their hearing aids and answered any other questions via phone.
- Maintained a daily log and reports for repairs completed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Crew Team Member
Dunkin Donuts
Elmhurst, IL
08.2014 - 07.2015
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
Education
High School Diploma -
J. Sterling Morton East High School
Cicero, IL05.2014
Skills
- Bilingual - Fluent Spanish
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Organization and Time Management
- Good Telephone Etiquette
- Multitasking Abilities
- Active Listening
Accomplishments
- #1 Overall Rank in Store Sales - Multiple Years
- Built a strong customer book of business with 300+ repeat customers.
- Won multiple awards for my performance in individual store goals.
- Assisted store leaders by delegating tasks to other employees and achieving store goals.
- Have received multiple positive reviews and surveys as well as strong willingness to recommend to others.
Timeline
Retail Sales Consultant
AT&T
12.2016 - Current
Service Repair Technician
Phonak
12.2015 - 11.2015
Crew Team Member
Dunkin Donuts
08.2014 - 07.2015
High School Diploma -
J. Sterling Morton East High School
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